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Manager Merchant and E- Channels job at Equity Bank Uganda | Apply Now
Are you looking for Marketing jobs in Uganda 2025 today? then you might be interested in Manager Merchant and E- Channels job at Equity Bank Uganda
About the Organisation
Equity Bank Uganda Limited, is a commercial bank in Uganda. It is licensed by the Bank of Uganda, the central bank and national banking regulator.
Equity Bank is one of the fastest growing banks in Uganda, with a large network of 50 branches, 7,000+ EquiDuukas, 1,279 POS Terminal and 50+ ATMs spread across the country. 25 of these branches are located in Central and greater Kampala, serving over 1,800,000 customers. The Bank has deployed a number of Alternate Business Channels to enhance its product and service delivery. These include: Internet Banking, Eazzy 247- a mobile banking service, Point of Sales (POS) machines as well as partnerships with major telecom companies.
The Bank has adopted the Group approach of financial inclusion by opening its doors to customers across the financial pyramid. On the back of the Group technological advances, Equity Uganda is now recognized as a key enabler to driving inclusion and innovation through strategic partnerships with telecoms, utility companies, local government, religious bodies, and third- tier financial institutions.
The partnership with the entities above has enabled Equity Bank Uganda to grow through technology adoption, faster access to finance and improved play in the growing cross-border opportunities following the recent revitalization of the East Africa Community (EAC). The Bank plays a pivotal role in facilitating trade by providing a gateway from Kenya to the quickly growing economies of Rwanda, Burundi, Democratic Republic of Congo and South Sudan. Improved performance and growth has resulted in improved customer relationships and better regulatory ratings.
Equity Bank Uganda Limited is a major contributor to Uganda’s job market as it currently employs over 2,000 members of staff. It won the Uganda Investment Authority “Employer of the Year Award" in 2010 and is among the top Ten Banks in Uganda in terms of profitability and customer deposits as at 2015.
Kampala, Uganda
Full Time
Job Title
Manager Merchant and E- Channels job at Equity Bank Uganda
Equity Bank Uganda
Job Description
Job Title: Manager Merchant and E- Channels
Organisation: Equity Bank Uganda
Duty Station: Kampala, Uganda
Job Ref: Payments & Channels/10/2025/01
Job Summary:
The job holder is responsible for development and execution of strategies that will provide customers (merchants) with a suite of Merchant Acquiring (POS) products that meet their needs. Developing business cases for new product / process development to enhance the capability to compete in the market. Identifying new trends, evaluating major competitors & formulating business propositions. Managing the existing portfolio of Merchants, manage Portfolio volume aiming to grow the same by new acquisitions as well portfolio deepening.
Duties, Roles and Responsibilities
Acquisition of new POS business customers and managing the existing portfolio of Key/Retail Merchants. Ensure activation / retention of merchants, Grow market share and wallet share.
Create, develop, and implement a business plan to grow the Merchant business.
Maintain merchant’s relationships to ensure continual growth and sales targets.
Develop and recommend new, and revisions to, existing policies and procedures such as standard operating procedures and internal guidelines.
Provide technical support for the resolution of merchant services processing, hardware, software, and network issues. Troubleshoot issues related to internal/external merchant services file transmissions.
Collect, interpret, and analyses data. Prepares reports containing findings, conclusions, and recommendations. Use data analytics to inform decisions and improve E-Commerce and merchant platform performance.
Create sales schedules for the servicing team and follow up and present results to head office.
Develop and execute the bank’s e-commerce strategy aligned with business goals.
Ensure platforms are secure, user-friendly, and compliant with regulatory standards.
Manage campaigns across SEO, SEM, email, and social media to promote ecommerce offerings.
Work with cross functions like IT, Risk, Compliance, and Customer Service teams to ensure smooth operations.
Coordinate with external vendors and fintech partners for integrations and service delivery.
Monitor KPIs such as transaction volumes, conversion rates, and customer satisfaction.
Use data analytics to inform decisions and improve platform performance.
Cross-functional Collaboration to ensure smooth operations.
Coordinate with external vendors and fintech partners for integrations and service delivery.
Business development with Retail Branch & other internal channels to ensure portfolio penetration of POS
Generate, maintain and increase business opportunities with existing merchants.
Develop and grow sales and support team.
Cross sell various banking products like Savings Account / Credit Cards / Asset products etc to the Merchants in the portfolio.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in business, Marketing or Information Technology related disciplines from a recognized university.
Skills
Knowledge and experience in payments, merchant services, or related industry sales and consultation.
Proven track record on sales specifically in Payments and Alternative Channels with some banking experience an advantage.
Ability to build, foster, and maintain positive professional relationships.
Knowledge of relationship management best practices
Strong presentation and communication skills, both Verbal and written skills
Problem-solving and conflict resolution capabilities
Hands on operational experience in Merchants banking.
Team player with excellent interpersonal and leadership skills
Experience
At least 5 years overall progressive experience in Merchant Acquisition and Client Relationship Management in a reputable organisation
How to Apply
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your job application cover letter along with a detailed resume, copies of the relevant certificates and testimonials in a single PDF file format, quoting the respective Job title or Ref no. in the subject field to recruitment@equitybank.co.ug
Deadline: 31st October 2025
NB: Only short-listed candidates will be contacted.
