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Manager Agent Banking job at Housing Finance Bank | Apply Now
Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Manager Agent Banking job at Housing Finance Bank
About the Organisation
Housing Finance Bank is a leading financial institution dedicated to providing accessible, innovative, and customer-centric housing finance solutions that empower individuals and businesses to achieve their homeownership and real estate investment goals. With a strong reputation for reliability, transparency, and excellence in mortgage and housing finance, the bank has earned recognition as a trusted partner in the financial sector.
The institution fosters a dynamic and inclusive work culture, offering employees competitive benefits, professional development programs, and a supportive environment that encourages innovation and collaboration. With diverse job opportunities in banking, finance, risk management, customer service, and administration, the bank provides flexible work arrangements that promote efficiency and work-life balance.
Established with a vision to transform the housing finance landscape, the bank has grown through strategic partnerships, financial product diversification, and a customer-first approach, continuously evolving to meet the changing needs of clients. Its innovation-driven business model integrates digital banking, data analytics, and tailored mortgage solutions to enhance accessibility, affordability, and convenience. With an extensive operational reach, Recruitment Housing Finance Bank serves customers across Uganda, offering a wide range of financial products, including home loans, construction financing, savings plans, and investment opportunities.
Rooted in core values of integrity, customer focus, excellence, and sustainability, the bank remains committed to ethical banking practices and long-term financial empowerment. Through Corporate Social Responsibility (CSR), the bank actively supports financial literacy programs, affordable housing initiatives, community development projects, and environmental sustainability efforts. For more information on services, career opportunities, and housing finance solutions.
Kampala, Uganda
Full Time
Job Title
Manager Agent Banking job at Housing Finance Bank
Housing Finance Bank
Job Description
Job Title: Manager Agent Banking
Organisation: Housing Finance Bank
Duty Station: Kampala, Uganda
Reports To: Manager Alternate Channels
Job Summary:
To develop and execute strategies for growth of the Agent Banking channel in line with the Bank’s strategic plan, applicable policies and procedures through operational excellence and cost management.
To provide technical and business guidance to the direct reports in the Agent Banking unit ensuring their productivity and compliance with applicable policies and standards
Duties, Roles and Responsibilities
Drive strategies and initiatives aimed at achieving business targets in line with the Bank strategy for the Agent Banking channel
Support the branches to recruit agents following the policies and procedures through the appraisal of all agent applications
Provide leadership for agent vetting for approval by Bank of Uganda (BOU) and support in contract management for the agents
Ensure compliance to the Agent Banking regulations issued by Bank of Uganda (BOU) are met in line with conducting the Agent Banking business
Ensure all authorised agents are set up with marketing collateral and provided with necessary merchandise to conduct the business of Agent Banking
Drive the growth of Agent Banking business by creating strategic alliances that enable the spread of the agent network beyond the branch operating area to meet the purpose of Agent Banking
Training of agents and all their staff to conduct business in line with policy, procedures and contractual obligations as laid out by the bank to protect the image of the bank.
Championing service excellence of the channel at the agent points through innovation, compliance to the banks service standards and customer protection guidelines by BOU
Ensure timely payment of all agent commissions as a result of conducting Agent Banking business
Agent monitoring to ensure full compliance to all the regulations and support of query resolution to foster a smooth working environment
Implementation of all audit findings and recommendations in adherence with the bank’s policies and procedures
Liaise with both internal and external stakeholders to support the continuous development of services offered to the customers through the Agent Banking channel
Monitoring the performance of all agents, conduct requisite agent activations to support their Agent Banking business and prepare performance reports to support in decision making to foster the growth of the Agent Banking business
Offer leadership to the direct reports through training, timely appraisals, and feedback on their performance in line with signed performance contracts
Financial Responsibility:
Responsible for delivering business & financial targets as will be agreed using different parameters especially Agent recruitment, deposit, transaction and revenue growth.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
A Business degree in Finance, Commerce, Business Administration, Economics, Statistics, Management, or any relevant field.
Skills & Experience
Minimum of 7 years’ experience in banking, preferably progressive experience in sales, relationship management, leadership, and retail banking
Must have critical thinking, analytical, attention to detail and problem-solving skills.
Business development skills and negotiation skills
Sound understanding of laws and regulations relating to Agent Banking in Financial Institutions.
Good communication skills both verbal and written
Business Behaviours
The ability to communicate clearly both verbally and in written form in a professional manner is deemed essential.
Ability to build functioning working relationships across organizational, corporate, and cultural boundaries.
Takes clear accountability and focuses on delivery of broader section goals.
Ability to take decisions and progress towards goals in conditions of uncertainty.
Ability to demonstrate positive image and role model to HFB’s values and leadership behaviours.
Must be a person of impeccable integrity.
How to Apply
Interested candidates should submit their applications with a recent CV, copies of all academic transcripts, certificates and testimonials, daytime telephone contact, postal and email address and three competent referees to:
Chief Human Resources Officer
Housing Finance Bank,
Investment House
4 Wampewo Avenue, Kololo
Please take note that all applications should be sent by email to Recruitment@housingfinance.co.ug
DO NOT HAND DELIVER YOUR APPLICATION
Any form of canvassing will lead to automatic disqualification.
Guidelines for submitting Documents.
Ensure that all your documents are scanned and submitted in 1 single batch using the following order:
Application letter
Curriculum Vitae (CV)
Academic Documents and Certificates
The maximum document size is 10 MB.
Please indicate the name of the position you are applying for in the subject.
Deadline: 25th April 2025
