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Lay Patient Navigator job at AIC Kijabe Hospital | Apply Now
Nairobi, Kenya
Full Time
Are you looking for Medical jobs in Kenya 2025 today? then you might be interested in Lay Patient Navigator job at AIC Kijabe Hospital
About the Organisation
AIC Kijabe Hospital is a faith-based, multi-specialty medical facility founded in 1915 and sponsored by the Africa Inland Church, Kenya. Initially established as a small outpatient clinic, the hospital has grown into a 363-bed National Tertiary Teaching and Referral Hospital, offering quality healthcare services to patients across Kenya and neighboring countries.
Job Title
Lay Patient Navigator job at AIC Kijabe Hospital
AIC Kijabe Hospital
Job Description
The Lay Patient Navigator plays a key role in helping patients navigate the healthcare system at AIC Kijabe Hospital. This includes assisting with appointment scheduling, coordinating care, addressing barriers to treatment, and providing emotional and logistical support. The role is essential in enhancing patient advocacy, promoting adherence to medical plans, and improving access to care through informed guidance and personalized service.
Duties, Roles and Responsibilities
Assist patients in understanding their diagnosis, treatment plans, and follow-up requirements
Support scheduling and coordination of patient appointments and services
Identify and address barriers to care such as transport, financial issues, or health literacy
Act as a liaison between the patient, medical team, and hospital services
Provide education, advocacy, and emotional support to patients and their families
Maintain accurate documentation of patient interactions and care pathways
Participate in outreach and community engagement activities
Uphold patient confidentiality and adhere to hospital policies
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Education:
Diploma in Business Administration or a related field
Training in patient advocacy or navigation is an added advantage
Experience:
Previous experience in healthcare settings or community outreach is preferred
Key Skills and Attributes:
Strong communication and interpersonal skills
Compassionate and patient-centered attitude
Ability to coordinate and multitask effectively
Familiarity with healthcare systems and patient rights
Team-oriented with a high level of integrity
How to Apply
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply please click the “Apply” button below.
