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Your main duties and responsibilities will be:

Help Desk

• Act as the main point of contact for IT related issues in the use of computers, software and other communication equipment.
• Troubleshoot/diagnose problems and react accordingly.
• Advise and instruct staff (users) on IT best practices, internet and e-mail usage and appropriate course of action where problems are encountered.
• Work closely with Uganda Area Manager & Country IT Coordinator on IT equipment that need repair/replacement.
• Prepare an inventory schedule of all IT equipment and software in use.
• Carry out simple and brief, on the job training for staff as required.
• Manage system resources.
• Conduct computer audit trails.
• Perform general repairs on some IT equipment and peripherals.
• Support Office 365 package
• Ensure staff are logged into Lync
• Ensure document sharing is done appropriately on SharePoint
• Allocate respective rights/privileges for the cloud system
• Ensure effective backup on OneDrive.

Database/Networking/ Internet

• Monitor organization WAN for problems.
• Troubleshoot internet issues in liaison with the relevant ISP.
• Work closely with the Country IT Coordinator regarding issues/faults.
• Oversee computer networks to ensure that they function smoothly.
• Install all new hardware, systems, and software for networks.
• Install, configure, and maintain network services, equipment and devices.
• Support administration of servers and server clusters located at head office remotely.
• Plan and support network and computing infrastructure.
• Perform troubleshooting analysis of servers, workstations and associated systems.
• Document network problems and make resolutions for future reference.
• Monitor system performance and implement performance tuning.
• Manage software and network security.
• Monitor bandwidth utilization amongst the offices and users.
• Support the M&E evaluation team in data management.

Backup, Antivirus & Security

• Perform backups as scheduled and ensure data integrity
• Configure and update antivirus.
• Manage user accounts, permissions, email, anti-virus and anti-spam.
• Monitor and configure Meraki to ensure optimal utilization of internet in the office.
• Monitor the antivirus licenses and ensure order is made before expiration
• Ensure the data backup is highly encrypted for protection.

Maintain System

• Work in liaison with the Country IT Coordinator to maintain system performance and react to issues to maximize uptime
• Continually perform preventative maintenance as scheduled.
• Assist with system upgrades and rollouts.
• Assist with the administration of users, access controls and computers.
• Assist in maintaining operating systems, internet and email systems.
• Ensure that internet invoices are received on time and forwarded to finance for payment.

On-Job Training

• Mentor and train the users on optimizations of the IT Resources-Printers.
• In charge of training the users on how to work effectively using Office 365.
• Mentor and train the users on basic IT troubleshooting skills.
• Train staff on the new roll-outs and DRC IT policy.
• Build capacity with Field IT focal Persons.

Reporting

• Prepare a comprehensive technical monthly report of the IT occurrences to the Area Manager and the Country IT Coordinator to ensure the development of a proper remedy.
• In charge of the analysis of communication bills and control in the office.
• Monthly Annual Performance Indictors (API) to the Country Office.