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Full-time
SD Specialist Job at Mogo Uganda
Mogo Uganda
Job Description
Identify potential system defects and escalate to development teams with clearly documented bug reports.
Track progress of escalated issues and keep stakeholders informed.
Duties, Roles and Responsibilities
Ticket Management
- Monitor and manage incoming service desk tickets in Jira.
- Categorize, prioritize, and resolve tickets based on SLA.
- Update tickets with accurate troubleshooting steps, resolutions, and status changes.
Technical Investigation & Support
- Execute SQL/database queries to support troubleshooting and data validation.
- Provide first-level and intermediate support for ERP-related issues.
- Collaborate with users to gather clear issue descriptions and context.
- Bug Reporting & Escalation
- Identify potential system defects and escalate to development teams with clearly documented bug reports.
- Track progress of escalated issues and keep stakeholders informed.
Documentation
- Maintain accurate records of known issues, resolutions, and standard operating procedures.
- Contribute to the internal knowledge base and support documentation.
Stakeholder Communication
- Provide regular updates to requesters and teams on issue status.
- Coordinate with developers, QA, and infrastructure teams for resolution of complex issues.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
TO APPLY, SEND AN EMAIL TO: careers@mogo.co.ug
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Click the Apply button below
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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