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Job Summary

Job Title:
SD Specialist
Employer:
Mogo Uganda
Location:
Kampala
Country:
Uganda
Contract Type:
Full-time
Job Category:
Number of Positions:
Deadline:

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MOGO Uganda, a subsidiary of Eleving Group, is a leading asset financing company dedicated to providing accessible financial solutions, including boda boda financing, car logbook loans, and smartphone financing, to empower individuals in achieving their mobility and personal goals. The company has earned a strong reputation for its customer-centric approach, offering personalized services that cater to the unique needs of its clients. MOGO Uganda fosters an inclusive and dynamic work culture, emphasizing open communication, professional development, and a balance between corporate performance and a startup mindset. Employees benefit from equal opportunities, continuous learning, and active social engagements. The company is committed to innovation, exemplified by its partnership with Zembo Motorcycles to promote electric mobility solutions in Uganda, reflecting its dedication to sustainable and eco-friendly transportation options. With a diverse team of over 2,300 professionals across three continents, MOGO Uganda upholds core values of accessibility, care, trustworthiness, and transparency. Demonstrating its commitment to corporate social responsibility, the company actively engages in community initiatives, such as supporting local foundations and promoting environmental sustainability. For more information on career opportunities and services, visit MOGO Uganda's official website at www.mogo.co.ug.

Full-time

SD Specialist Job at Mogo Uganda

Mogo Uganda

Job Description

Identify potential system defects and escalate to development teams with clearly documented bug reports.

Track progress of escalated issues and keep stakeholders informed.

Duties, Roles and Responsibilities

Ticket Management

  • Monitor and manage incoming service desk tickets in Jira.
  • Categorize, prioritize, and resolve tickets based on SLA.
  • Update tickets with accurate troubleshooting steps, resolutions, and status changes.

Technical Investigation & Support

  • Execute SQL/database queries to support troubleshooting and data validation.
  • Provide first-level and intermediate support for ERP-related issues.
  • Collaborate with users to gather clear issue descriptions and context.
  • Bug Reporting & Escalation
  • Identify potential system defects and escalate to development teams with clearly documented bug reports.
  • Track progress of escalated issues and keep stakeholders informed.

Documentation

  • Maintain accurate records of known issues, resolutions, and standard operating procedures.
  • Contribute to the internal knowledge base and support documentation.

Stakeholder Communication

  • Provide regular updates to requesters and teams on issue status.
  • Coordinate with developers, QA, and infrastructure teams for resolution of complex issues.

Qualifications, Education and Competencies

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

TO APPLY, SEND AN EMAIL TO: careers@mogo.co.ug

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SD Specialist Job at Mogo Uganda

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