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Full-time
IT Applications Support Officer Job at BRAC International – Uganda
BRAC International – Uganda
Job Description
Responsible for the day-to-day technical support of the core banking system, digital financial systems and other server-hosted business applications ensuring system stability and enhanced performance.
Duties, Roles and Responsibilities
- Computer setup, maintenance, and troubleshooting.
- Assist in database designs and update and amend existing databases
- Monitor database performance, availability and efficiency
- Sustain the security and integrity of data by establishing and enforcing standards
- Create complex query definitions that allow data to be extracted
- Support users and maintain databases by identifying and solving database requirements.
- Perform data backups and other data recovery and resilience procedures such as data replication and restoration of data.
- Maintain database performance by calculating optimum values for database parameters; implementing new releases; completing maintenance requirements and promoting Process Improvement.
- Set up, test and support new databases and data handling systems like a data warehouse that will support BRAC’s business intelligence (BI) and analytic system requirements.
- Manage real time monitoring/alerts, review database performance and trending, and make appropriate recommendations on improvements
- Follow the change control process to perform low risk data operations required to resolve open incidents that may not be resolved by users front-end.
- Ensure all databases are up-to-date and synchronized as required.
- Timely generation and submission of ad hoc reports required by business
- Support backend troubleshooting of end of day and normal operations of the core banking system and other applications.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Interested candidates should email their application letter, Curriculum Vitae, and copies of relevant academic documents, IN ONE PDF FILE mentioning the job title as the subject matter to recruitment.bracugandabankltd@brac.net NOT later than Friday 06th February 2025. All applications should be addressed to the Head Human Resource BRAC Uganda Bank Ltd in one PDF.
Note: Only shortlisted candidates will be contacted.
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