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Business Development & Client Management

• Develop and promote the integrated solutions business with current and new clients.

• Lead technical sales activities including surveys, system design, presentations, negotiations, and contract closure.

• Manage client relationships, provide regular updates, and ensure compliance with service level agreements (SLAs).

• Work closely with internal sales, CRM, and operations teams to deliver integrated technology solutions.

• Mobilize new contracts and support marketing initiatives, including campaigns, conferences, and product trials.

Operational Leadership & Technical Oversight

• Oversee all technical operations, ensuring projects are implemented on time and within budget.

• Lead the development and monitoring of business unit budgets, strategies, and resource allocation.

• Develop organizational arrangements, systems, and processes for operational efficiency and compliance.

• Ensure deployment of compliant equipment, systems, and technologies in line with SS-MEA integrated solutions standards.

• Deliver operational excellence programs including technical staff training, business development training, health and safety protocols, and tools/equipment readiness.

• Implement customer service protocols and manage service/maintenance schedules via CRM Field Service Management platforms.

Team Leadership & Talent Development

• Provide leadership, coaching, and mentorship to the integrated solutions operations team.

• Assess staff capability, identify skill gaps, and implement training and succession planning initiatives.

• Foster a high-performing, cohesive, and motivated team aligned with GardaWorld values.

Financial & Performance Management

• Accountable for the business unit P&L, ensuring sustainable growth and profitability.

• Develop cost and pricing proposals for integrated solutions, collaborating with the Commercial Support Team.

• Produce robust internal and external performance and financial reports.

• Facilitate internal audits and implement resulting action plans to maintain compliance and operational integrity.

Authority & Accountability

• The ISM operates under the direction of the Country Director and is accountable for delivering all responsibilities outlined in this role. Performance is measured through KPIs, mid-year, and annual reviews.