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About the Organisation
Q-Sourcing Limited, trading as Q-Sourcing Servtec, is a regional manpower management and HR consulting firm with operations across East Africa, including Uganda, Kenya, Tanzania, Rwanda, and South Sudan. The company partners with various clients across industries such as telecommunications, energy, logistics, and more, providing customized staffing and workforce solutions to meet operational needs.
Installation Supervisor job at Q-Sourcing Servtec | Apply Now
Kampala, Uganda
Q-Sourcing is a leading HR and business process outsourcing firm that provides comprehensive staffing solutions, workforce management, and consultancy services. They cater to diverse industries including energy, telecommunications, logistics, manufacturing, and agriculture. Renowned for their tailored approach, Q-Sourcing focuses on enhancing organizational efficiency and effectiveness through innovative human resource practices and cutting-edge technology. With a strong commitment to excellence, they support businesses in achieving their goals by offering expert recruitment, training, payroll management, and compliance services.
Are you looking for Engineering jobs in Uganda 2025 today? then you might be interested in Installation Supervisor job at Q-Sourcing Servtec
Full Time
Deadline:
13 Jun 2025
Job Title
Installation Supervisor job at Q-Sourcing Servtec
Q-Sourcing Servtec
Job Description
The Installation Supervisor will be responsible for managing the end-to-end installation process, including scheduling, logistics, performance management, material tracking, and customer satisfaction. This role involves supervising field teams, providing onboarding and training for installers, ensuring the proper use of tools and equipment, resolving field issues, and maintaining compliance with job completion timelines. The supervisor will also be accountable for tracking daily performance metrics and reconciling inventory.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
Coordinate daily appointments for installers in collaboration with dispatch.
Manage transportation and staging of materials to customer premises.
Ensure timely and successful completion of scheduled job tickets.
Track job ticket statuses and follow up on leads until closure.
Supervise installer teams to achieve a minimum of two installations per day per installer.
Approve additional material requests and coordinate any extra customer payments.
Ensure installers are equipped with KYC kits and toolboxes.
Oversee accessory/device pickup and reconciliation against deployments.
Monitor team attendance, lead closure rates, and installation completions daily.
Design and manage Project Journey Plans (PJPs) and conduct daily gate meetings.
Reconcile and investigate unfulfilled paid tickets within 24 hours.
Maintain installation logs and submit daily work/time reports.
Authorize returns/refunds for installations not accepted by customers.
Onboard and train new installers.
Conduct regular performance evaluations of installers.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Mandatory:
Diploma or Degree in Networks, Technical, or Electrical Engineering (or equivalent).
Strong troubleshooting and problem-solving abilities.
Proficiency in splicing and racking techniques.
Proven experience in fiber installations.
Added Advantages:
Experience managing teams and multiple complex requests.
Prior involvement in client onboarding processes.
Experience working in physically demanding environments such as rooftops or basements.
Hands-on knowledge in adjusting and installing telecommunications equipment.
