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Implementation Manager job at Absa Bank Uganda | Apply Now
Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Implementation Manager job at Absa Bank Uganda
About the Organisation
Absa Bank Uganda Limited is part of Absa Group Limited, an African financial services group that aims to be the pride of the continent. Absa Group Limited is listed on the JSE in South Africa and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 42, 000 employees.
Absa Bank Uganda Limited is a reputable and innovative financial institution dedicated to empowering individuals and businesses with a comprehensive range of banking solutions that drive sustainable economic growth and community development. With a mission to deliver exceptional financial services and foster lasting customer relationships, the bank has earned significant recognition for its market leadership, commitment to excellence, and strong ethical standards.
Evolving from its humble beginnings into a major player in Uganda’s banking sector, Absa Bank Uganda Limited boasts a dynamic work culture that promotes diversity, continuous learning, and employee empowerment through competitive benefits, flexible work arrangements, and ample career opportunities. Leveraging a modern business model and cutting-edge technology, the bank maintains a broad reach and robust presence in the region, underpinned by core values of integrity, innovation, and customer-centricity.
Its dedication to corporate social responsibility is evident in its active support for community initiatives, educational programs, and environmental sustainability efforts. For more information, visit [Company Website].
Kampala, Uganda
Full Time
Job Title
Implementation Manager job at Absa Bank Uganda
Absa Bank Uganda
Job Description
Implementation Manager
Location: Uganda
Organization: Absa Bank Uganda
Job Summary
The Implementation Manager is responsible for ensuring the smooth deployment and ongoing support of Transactional Services solutions—including channel and product support. This role enables efficient client onboarding, ensures system reliability, and delivers an exceptional customer experience.
Duties, Roles and Responsibilities
1. Customer Service Management
Provide specialized support to internal teams and users.
Promote the Absa brand and strengthen customer relationships.
Prepare internal communications regarding policies, procedures, and controls.
Coordinate relationship management for Transactional Services clients.
Analyze customer and competitor service trends to identify opportunities for improvement.
Resolve technical customer queries efficiently and within agreed service levels.
Supervise system and product management functions.
Contribute to continuous improvement initiatives, including risk assessments and service reviews.
2. Business Management
Meet defined product performance targets across value, volume, income, and cost metrics.
Generate management information reports on customer support and service performance.
Conduct regular service reviews and performance analyses.
Research and monitor competitor product and service offerings.
Support the implementation of new products, processes, or changes.
Manage product tariff structures and ensure optimal collection efficiency.
Collaborate with corporate and business banking teams to enhance product and service performance.
Monitor and address customer complaints, ensuring high-quality resolution.
Participate in continuous product and process improvement initiatives.
Strive to minimize or eliminate customer complaints through proactive management.
3. Product Development and Sales
Support the development of customized client solutions and value propositions.
Contribute to product pricing strategies and delivery channel optimization.
Monitor competitor and industry trends to inform business strategy.
Conduct research and analysis on customer and competitor behavior.
Engage in cross-selling and upselling opportunities to drive business growth.
4. Risk, Governance, and Control
Ensure all activities comply with regulatory standards, the Enterprise-Wide Risk Management Framework, and Absa’s internal policies.
Identify, assess, and mitigate operational and product-related risks and incidents.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Education and Experience
Bachelor’s degree in Information Technology, Computing, Business Management, Sales, or a related field from a recognized institution.
Minimum of 3 years’ experience in a similar role within a financial institution.
Knowledge and Skills
Proven experience in product or service management, preferably within electronic or internet banking.
Strong understanding of banking operations, transactional services, and customer needs.
Sound technical knowledge of IT systems and internet banking platforms.
Insight into market trends, customer behavior, and industry best practices.
Excellent interpersonal, negotiation, and communication skills.
Ability to work effectively in virtual and cross-functional teams.
Self-driven, innovative, and results-oriented with strong presentation skills.
Core Competencies
Decisive and proactive action-taking
Continuous learning and research orientation
Entrepreneurial and commercial awareness
Relationship building and networking
Adaptability and resilience
Persuasive communication and influence
Creativity and innovation
Education
Higher Diploma or Degree in Business, Commerce, or Management Studies (required)
How to Apply
