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UGAFODE operates in 20 branches and three Sales and Customer Service Centres across the country.

Kampala, Uganda

Full-time

Deadline: 

February 8, 2024 at 2:00:00 PM

About the Organisation

It has come to our attention that there is a fraudulent Facebook Page with the character of UGAFODE Microfinance Limited (MDI) where fake and inaccurate communication is being made, purportedly coming from UGAFODE Microfinance Limited (MDI).

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Job Title

ICT Service Desk Officer job at Ugafode Microfinance Limited (MDI)

Job Description

Responding to queries and requests via phone, email, or in person

Duties and Responsibilities

The ICT service desk officer at Ugafode Microfinance is responsible for providing technical support and assistance to the staff and clients of the organization. Some of the main duties include:

  • Responding to queries and requests via phone, email, or in person

  • Troubleshooting and resolving hardware, software, and network issues

  • Installing, configuring, and maintaining ICT equipment and systems

  • Providing training and guidance on ICT policies and procedures

  • Escalating complex or urgent issues to the ICT manager or external vendors

  • Documenting and reporting on ICT incidents and service levels

  • Keeping up to date with ICT trends and best practices

Qualifications and Competencies

  • Bachelor's degree in computer science or ICT?

  • At least 1 year's technical experience supporting ICT Service desk?

  • A high degree of Intergrity

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How to Apply

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.

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