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About the Organisation
Hard Collections Call Center Supervisor job at Mogo Uganda | Apply Now
Uganda
MOGO Uganda, a subsidiary of Eleving Group, is a leading asset financing company dedicated to providing accessible financial solutions, including boda boda financing, car logbook loans, and smartphone financing, to empower individuals in achieving their mobility and personal goals. The company has earned a strong reputation for its customer-centric approach, offering personalized services that cater to the unique needs of its clients.
MOGO Uganda fosters an inclusive and dynamic work culture, emphasizing open communication, professional development, and a balance between corporate performance and a startup mindset. Employees benefit from equal opportunities, continuous learning, and active social engagements. The company is committed to innovation, exemplified by its partnership with Zembo Motorcycles to promote electric mobility solutions in Uganda, reflecting its dedication to sustainable and eco-friendly transportation options.
With a diverse team of over 2,300 professionals across three continents, MOGO Uganda upholds core values of accessibility, care, trustworthiness, and transparency. Demonstrating its commitment to corporate social responsibility, the company actively engages in community initiatives, such as supporting local foundations and promoting environmental sustainability. For more information on career opportunities and services, visit MOGO Uganda's official website at www.mogo.co.ug.
Are you looking for Administrative jobs in Uganda 2025 today? then you might be interested in Hard Collections Call Center Supervisor job at Mogo Uganda
Full Time
Deadline:
21 Aug 2025
Job Title
Hard Collections Call Center Supervisor job at Mogo Uganda
Mogo Uganda
Job Description
Hard Collections Call Center Supervisor
Company: Mogo Uganda
Location: Uganda
Posted: 18 hours ago
Department: Debt Collection
Reports To: Phone Soft Collections Manager
Application Deadline: 21st August 2025
Apply To: careers@mogo.co.ug
Job Purpose
The Hard Collections Call Center Supervisor will lead and manage a team of call center agents focused on recovering overdue accounts. You will ensure the team conducts effective phone collections, performs skip tracing, and adheres strictly to recovery policies. The role requires strategic and professional handling of high-risk accounts, maintaining compliance with all regulatory and ethical standards.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Application Deadline: 21st August 2025
Apply To: careers@mogo.co.ug
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How to Apply
Team Management & Supervision
Lead and supervise hard collections agents to meet daily and weekly targets.
Monitor team performance and conduct regular reviews with feedback, training, and mentorship.
Oversee recovery efforts for accounts in hard/default stages.
Ensure timely resolution of overdue accounts to minimize portfolio at risk (PAR).
Guide the team in advanced skip tracing methods to locate hard-to-reach clients.
Collaborate closely with field collections for effective repossessions.
Reporting & Compliance
Prepare and submit collection performance reports (daily, weekly, monthly).
Ensure all collection activities comply with company policies and regulatory guidelines.
Manage escalated cases, resolving disputes and customer complaints promptly.
Analyze default trends and recommend improvements to recovery strategies.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Skills & Competencies
Strong leadership and team management skills
Excellent negotiation and conflict resolution abilities
Analytical mindset with strong problem-solving skills
Effective communication and interpersonal skills
Ability to work under pressure and meet tight deadlines
Familiarity with field collections tools and CRM/ERP systems
Qualifications & Experience
Bachelor’s degree in Business Administration, Finance, or related field
Minimum 3 years’ experience in debt recovery, including at least 1 year in a supervisory role
Experience in microfinance, banking, or financial services is a plus
