Related Jobs
%20(1).jpg)
.jpg)
.jpeg)
Related Jobs
Related Jobs
Share this Job
Guest Relations Executive job at Airport View Hotel | Apply Now
Are you looking for Hospitality jobs in Ghana 2025 today? then you might be interested in Guest Relations Executive job at Airport View Hotel
About the Organisation
Airport View Hotel is an indigenous Ghanaian hospitality centre of excellence with over two decades of service. The hotel has contributed significantly to tourism and business in Ghana and is in a growth phase, seeking high-performing professionals to join its team.
Accra, Ghana
Full Time
Job Title
Guest Relations Executive job at Airport View Hotel
Airport View Hotel
Job Description
The Guest Relations Executive will deliver a seamless, warm, and professional experience throughout the guest journey. You will welcome and orient guests, anticipate needs, respond to inquiries, and coordinate special requests (including VIP handling). The role includes preparing welcome materials, providing accurate information on hotel amenities and local attractions, promoting services, and maintaining meticulous daily logs. You will resolve or escalate complaints promptly, liaise with Front Office, Housekeeping, F&B and Sales to personalise stays, and ensure compliance with health, safety, and quality standards. Success will be reflected in guest satisfaction, service recovery effectiveness, and positive reviews/feedback.
Duties, Roles and Responsibilities
Review daily arrival lists; welcome guests on arrival and ensure smooth check-in/out support.
Attend to VIPs and special guests; handle and document special requests.
Prepare welcome folders/collateral (e.g., room service menus, local area guides).
Provide accurate information on hotel amenities, local areas, and venues; proactively promote hotel services and offers.
Anticipate guest needs, build rapport, and provide personalised assistance (e.g., confirming travel arrangements, taking messages).
Address and resolve guest complaints; escalate to the Guest Relations Manager when necessary and follow through on service recovery.
Maintain a daily logbook of guest interactions, requests, incidents, and resolutions.
Coordinate with internal departments to ensure service standards and timely task completion.
Ensure compliance with health, safety, and quality standards at all times.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree or Diploma in Marketing, Business Administration, or a related field.
Minimum of 5 years’ experience in a similar guest relations/front office role.
Experience in a 4/5-star hotel environment.
PMS knowledge (eZee/OPERA) is an advantage.
Excellent communication, interpersonal, and problem-solving skills.
Strong organisation and multitasking; calm under pressure with a customer-centric mindset.
Professional grooming and etiquette; proficiency in MS Office.
How to Apply
Interested and qualified applicants should send their CV and Cover Letter to jobs@airportviewhotels.com with the subject line: Guest Relations Executive – Application (Your Name). Only shortlisted candidates will be contacted.
