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Duty Manager job at Airport View Hotel | Apply Now
Are you looking for Hospitality jobs in Ghana 2025 today? then you might be interested in Duty Manager job at Airport View Hotel
About the Organisation
Airport View Hotel is an indigenous Ghanaian hospitality centre of excellence with 20+ years of service, contributing to tourism and business growth in Ghana and expanding rapidly across hotel functions.
Accra, Ghana
Full Time
Job Title
Duty Manager job at Airport View Hotel
Airport View Hotel
Job Description
The Duty Manager serves as the on-site manager for assigned shifts (with focus on nights), directing front office activities, coordinating with Housekeeping, Security, F&B and Engineering, and handling escalations in the absence of the Front Office Manager. The role conducts staff briefings, monitors service standards and SOP compliance, manages incidents/complaints, ensures guest and staff safety, and uses the PMS (EZEE/OPERA) for room assignments, postings, and reporting. The Duty Manager drives shift productivity, documents occurrences, and hands over accurately to incoming leaders.
Duties, Roles and Responsibilities
Maintain a visible management presence; act as Manager on Duty.
Direct and oversee all hotel operations during night shift to ensure guest satisfaction and safety.
Conduct pre-/post-shift briefings; allocate tasks and monitor completion.
Handle guest complaints, disturbances, special requests, and problem-solving with timely resolution.
Coordinate cross-department activities (Front Office, Housekeeping, Security, F&B, Engineering).
Monitor lobby/front office standards, room allocations, late arrivals/early departures, and VIP handling.
Use PMS (EZEE/OPERA) for reservations, postings, night audits support, and reporting.
Ensure compliance with SOPs, hygiene, and safety protocols; document incidents and prepare shift reports.
Mentor and support team members; uphold 4/5-star service expectations.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree or Diploma in Business Administration, Hospitality, or related field.
Minimum 5+ years in a similar hotel leadership role.
Experience in 4/5-star hotel environments.
Strong communication, organization, administration, and multitasking skills.
Proficient with hotel PMS (EZEE/OPERA).
Calm under pressure; decisive, guest-centric, and safety-conscious.
How to Apply
ONLY ONLINE APPLICATIONS:
Interested and qualified candidates are advised that all applications should be submitted online.
To apply please send your CV and cover letter to jobs@airportviewhotels.com with the subject line “Duty Manager – Application.”
