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About the Organisation
Fulfillment Manager job at Kyosk Digital Services Limited | Apply Now
Kampala, Uganda
Kyosk is a dynamic digital platform transforming access to essential goods and services for informal retailers across Africa, with a mission to empower small businesses by streamlining supply chains and enabling inclusive economic growth. Widely recognized for its tech-driven approach to solving last-mile distribution challenges, Kyosk has built a reputation as a reliable partner for thousands of micro-retailers and manufacturers alike. The company fosters a vibrant, collaborative, and innovation-driven work culture where employees are empowered to create impact, offering flexible job opportunities across technology, logistics, operations, and customer engagement roles.
Founded with a vision to digitize and formalize the informal retail economy, Kyosk has rapidly evolved into a leading player in the digital commerce space, leveraging data and mobile technology to deliver tailored solutions that drive efficiency and profitability for small enterprises. With operations spanning multiple countries and a growing network of retail partners, Kyosk continues to scale its reach while staying grounded in core values such as integrity, innovation, customer-centricity, and inclusivity. The company actively contributes to social development through initiatives focused on financial inclusion, youth employment, and sustainable sourcing. To learn more, visit their official website: https://kyosk.digital.
Are you looking for Logistics jobs in Uganda 2025 today? then you might be interested in Fulfillment Manager job at Kyosk Digital Services Limited
Full Time
Deadline:
28 Jul 2025
Job Title
Fulfillment Manager job at Kyosk Digital Services Limited
Kyosk Digital Services Limited
Job Description
Position: Fulfillment Manager
Company: Kyosk Digital Services Limited
Location: Kampala, Uganda
Reports to: Operations Director
About Kyosk
At Kyosk Digital Services, we’re redefining retail distribution by using technology to connect small retail outlets directly with suppliers. As we grow our presence in Uganda, we’re looking for a dynamic Fulfillment Manager to lead our warehousing, logistics, and last-mile delivery operations.
Role Overview
As the Fulfillment Manager, you will be responsible for the overall performance of Kyosk’s warehouse and logistics operations in Uganda. You will oversee inventory management, order fulfillment, fleet coordination, and 3PL service providers, ensuring optimal operational efficiency and exceptional customer service.
This role requires strong strategic thinking, operational execution, and people leadership to drive process excellence, cost control, and service delivery.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Ready to Apply?
Send your CV and application to: Click the APPLY Button below to see full details and apply
Be part of a company transforming Africa’s retail ecosystem!
Apply by: July 28, 2025
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How to Apply
Strategic & Operational Leadership
Develop and implement warehousing and logistics strategies, SOPs, and best practices to enhance efficiency and service levels.
Translate strategy into actionable goals and manage daily operations to ensure timely order fulfillment and stock accuracy.
Identify operational inefficiencies and cost-saving opportunities through data-driven decision-making.
Warehouse & Inventory Management
Manage inventory levels, minimize stock-outs and overstock situations.
Oversee stock handling procedures, ensuring adherence to FIFO and FEFO principles.
Conduct regular stock counts and ensure 100% system-to-physical stock accuracy.
Logistics & Fleet Coordination
Plan and optimize transport routes to ensure on-time and in-full (OTIF) deliveries.
Supervise vehicle scheduling, usage, maintenance, and insurance.
Coordinate with 3PL partners to ensure cost-effective and compliant logistics operations.
Order Fulfillment & Delivery
Oversee the end-to-end order processing cycle and ensure prompt and accurate deliveries.
Enforce payment collection protocols during deliveries (e.g., Mpesa payments).
Monitor delivery KPIs, including cost, time, and customer satisfaction metrics.
3PL & Vendor Management
Negotiate contracts and manage performance of third-party logistics providers.
Ensure compliance with service-level agreements and drive continuous improvement in delivery performance.
Compliance, Risk & Safety
Ensure full compliance with internal policies, safety standards, and local regulations.
Maintain a safe work environment and enforce OSHA practices.
Lead risk management strategies related to inventory loss, damage, or fleet issues.
Performance & People Management
Define KPIs for warehouse and logistics staff; monitor and review team performance.
Coach and develop high-performing teams to deliver against operational targets.
Foster a culture of accountability, safety, and continuous improvement.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s degree in Supply Chain Management, Logistics, or a related field (Master’s degree is an advantage).
At least 5–6 years of experience in warehousing/logistics, with 2+ years in a leadership role.
Strong knowledge of inventory control systems and warehouse operations.
Hands-on experience in FMCG, retail, or manufacturing industries preferred.
Proficient in Microsoft Office and warehouse management systems.
Familiarity with key warehousing KPIs and operational metrics.
Key Competencies
Strategic thinking & execution
Operational efficiency & continuous improvement
Strong leadership and team management skills
Excellent planning and problem-solving abilities
Tech-savvy with strong analytical skills
Results-driven with a customer-focused mindset
