Front Office Receptionist job at K Hotels Entebbe | Apply Now

Greeting and Welcoming Guests: Welcome visitors, clients, and guests to the office with a friendly and professional demeanor. Provide assistance and directions as needed.

Answering and Directing Calls: Manage incoming calls, screen and transfer them to the appropriate person or department. Take messages accurately and relay them promptly.

Handling Mail and Deliveries: Sort and distribute incoming mail and packages. Prepare outgoing mail and packages for pickup or courier delivery.

Scheduling Appointments: Manage appointment calendars for meeting rooms, executives, or other staff members. Schedule appointments, meetings, and conference rooms as requested.

Providing Information: Respond to inquiries from visitors and callers about the organization, its products or services, and general information. Provide accurate information or direct inquiries to the appropriate person or resource.

Maintaining Reception Area: Ensure the reception area is clean, organized, and presentable at all times. Arrange magazines, brochures, and other materials for guests to browse.

Administrative Support: Provide administrative support to various departments as needed, such as data entry, filing, photocopying, and faxing documents.

Managing Visitors and Access: Register and sign in visitors, issue visitor badges, and notify appropriate personnel of visitor arrivals. Monitor and control access to the premises, ensuring security protocols are followed.

Handling Special Requests: Assist with special requests from guests or staff, such as arranging transportation, booking accommodations, or coordinating catering for meetings.

Resolving Issues and Concerns: Address visitor complaints or concerns promptly and professionally. Escalate issues to management when necessary.