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Front Office Manager job at Airport View Hotel | Apply Now
Are you looking for Hospitality jobs in Ghana 2025 today? then you might be interested in Front Office Manager job at Airport View Hotel
About the Organisation
Airport View Hotel is an indigenous Ghanaian hospitality centre of excellence with over two decades of service, contributing significantly to tourism and business growth in Ghana and expanding rapidly across all functions.
Accra, Ghana
Full Time
Job Title
Front Office Manager job at Airport View Hotel
Airport View Hotel
Job Description
The Front Office Manager supervises front desk staff and day-to-day reception activities, ensures prompt check-in/out, manages reservations and room allocations, and resolves guest concerns professionally. The role coordinates closely with housekeeping, transportation and other guest services, monitors service standards, and prepares operational reports (occupancy, revenue, expenses). The manager trains, coaches, and evaluates front office staff, enforces hotel policies/SOPs, and supports smooth, guest-centric operations consistent with 4/5-star expectations.
Duties, Roles and Responsibilities
Supervise and schedule front desk staff; oversee daily reception operations.
Ensure guest satisfaction; handle and resolve guest complaints.
Manage reservations, room assignments, and related PMS tasks.
Coordinate guest services (transportation, housekeeping, special requests).
Prepare and submit occupancy, revenue, and expense reports.
Train, coach, and appraise front desk team performance.
Uphold service standards, SOPs, and efficient front office procedures.
Support multitasking across busy periods and ensure effective communication with other departments.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in Business Administration, Hospitality, or related field.
Minimum 7+ years in a similar front office leadership role.
Experience in 4/5-star hotel environments.
Strong communication, organization, general administration, and multitasking skills.
Proficient with hotel PMS (EZEE/OPERA).
How to Apply
ONLY ONLINE APPLICATIONS:
Interested and qualified candidates are advised that all applications should be submitted online.
To apply please send your CV and cover letter to jobs@airportviewhotels.com with the subject line “Front Office Manager.”
