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About the Organisation
Front Office Assistant job at Partunify | Apply Now
Kampala, Uganda
Partunify is a dynamic company dedicated to revolutionizing digital solutions, with a mission to simplify and enhance user engagement through innovative, high-quality services. Known for its commitment to customer satisfaction and technological advancement, Partunify has gained recognition in the industry for its cutting-edge platforms and collaborative approach to problem-solving. The company fosters a progressive work culture that encourages creativity, teamwork, and personal growth, offering employees an inclusive and rewarding environment. It values work-life balance, flexibility, and career development opportunities, making it an attractive place for professionals looking to grow.
Founded with the goal of bridging the gap between technology and everyday needs, Partunify has consistently evolved by introducing new solutions that meet the changing demands of its diverse customer base. The company’s business model is centered on providing accessible, scalable, and secure digital solutions to clients globally. With a significant presence in both local and international markets, Partunify continues to expand its reach. Its core values include integrity, innovation, collaboration, and sustainability, which guide its operations and drive its corporate social responsibility initiatives. The company is committed to giving back to the community through various outreach and development programs.
Are you looking for Administrative jobs in Uganda 2025 today? then you might be interested in Front Office Assistant job at Partunify
Full Time
Deadline:
4 Jun 2025
Job Title
Front Office Assistant job at Partunify
Partunify
Job Description
Job Title: Front Office Assistant
Location: Kampala
Company: PARTUNIFY
Job Description
Partunify is seeking a Front Office Assistant to join our team. The ideal candidate will be responsible for providing a warm and professional welcome to all guests, managing check-ins and check-outs, handling inquiries efficiently, and ensuring guest satisfaction throughout their stay.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
Warmly welcome guests, handle check-ins and check-outs, and promptly address any queries.
Greet all guests with a friendly and welcoming smile upon arrival.
Answer and direct incoming calls to ensure efficient communication.
Provide accurate information about hotel rates and services to help guests make informed choices.
Make and confirm guest reservations, ensuring correct room allocation.
Register guests and verify information and payment details.
Issue room keys and courteously guide guests to their rooms.
Maintain accurate records of room bookings for efficient hotel management.
Compute guest billings, post charges accurately, and manage house accounts.
Receive and deliver messages to guests promptly and correctly.
Respond to in-person and phone inquiries with helpful information about local attractions and services.
Coordinate with housekeeping and maintenance to address guest needs and complaints.
Complete required reports such as incident logs and daily activity records as directed by management.
Manage conference room bookings and schedules.
Process guest check-outs, review charges, and ensure accurate payment handling.
Notify housekeeping when rooms are vacated and ready for cleaning.
Monitor hotel visitors and enforce security and safety protocols.
Enforce hotel policies, maintaining a pleasant environment for all guests.
Keep the Front Desk and reception area neat and presentable at all times.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Education:
Diploma in any academic discipline is required.
Experience:
Prior experience in a customer service or hospitality-related role is preferred.
Skills & Qualities:
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Effective problem-solving and a proactive, professional approach.
Flexibility to work various shifts, including nights, weekends, and holidays.
Warm, welcoming attitude with a commitment to delivering outstanding service.
Team-oriented with the ability to collaborate across departments.
