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Physical customs processing:

• Collection of original shipping documents from the airline handlers
• Compile documents after entry capturing for physical customs processing
• Liaise with the in charge customs for allocations of verification officers
• Represent the importer and AGL at physical verification and ensure timely uploading of verification account onto the system
• Re-seal the packages to avoid incidents of missing items
• Update the customer service team on progress pertaining physical handling of goods
• Follow up releases from NDA, MAAIF and UNBS authorities
• Ensure timely scanning of cargo prior to attaining Customs Exit note
• Processing cargo handling invoices with airline agents (Menzies and DAS) on AGL behalf
• Advise the COM on type of trucks needed for a particular job based on the sight report
• Coordinate with transporters on positioning trucks in the loading area
• Ensure the correct cargo is released from the customs warehouse per entry
• Witness cargo loading on the trucks and ensure no damages during loading
• Do verification at delivery desk incase of any checks by security or customs officers
• Notify the COM about any claims or shortages and attain a report from handlers
• Write the delivery notes in line with company guidelines and give to transporters
• Seal the trucks and dispatch from airport
• Any other assigned duties by the manager

Check documentation

• Control at each step that all relevant documentation or exemptions is attached to minimise customs delays
• Attain T1 for transit goods and ensure departed in the system.
• Ensure a full set of documents accompanies every shipment for delivery to customers.
• Place all documentation in the file folder, close and forward to the COM

Alert/Inform Management

• Alert management in case of operational issues (significant or not)
• Inform management of any information relevant to our business activity or environment
• Update changes pertaining to airport operations.