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About the Organisation
Airtel was launched in Uganda in 1995 and is Uganda’s most innovative mobile phone operator, which has introduced many “firsts” in the telecommunication sector such as: Pre-paid plans, Post-paid plans, International roaming, Dedicated customer care, One rate to all networks, Fax and Data, Call forwarding, Per second billing, Freedom Forever and Mobile Top up. Airtel Uganda Limited is the country’s fastest growing telecom company, and a subsidiary of Bharti Airtel Limited – a leading global telecommunications company with operations in 16 countries across Asia and Africa.
Enterprise Service Account Manager (SAM) job at Airtel Uganda | Apply Now
Kampala, Uganda
Airtel Uganda is a leading telecommunications company committed to providing affordable and innovative mobile services that connect people across Uganda and beyond. With a mission to enrich lives and empower individuals and businesses through accessible mobile technology, Airtel Uganda has earned a strong reputation for its high-quality service delivery and customer-centric approach. Known for its dynamic work culture, Airtel Uganda fosters an inclusive environment that values diversity, creativity, and professional growth, making it an attractive employer for individuals seeking a challenging yet rewarding career.
The company offers various job opportunities and flexible work arrangements, emphasizing the importance of work-life balance and career development. Since its inception, Airtel Uganda has continually evolved, expanding its mobile and digital services to meet the growing needs of the Ugandan market. The company’s business model focuses on providing affordable voice, data, and mobile money services, positioning Airtel Uganda as a key player in the region’s telecommunications sector. With a broad customer base and extensive network reach, Airtel Uganda serves millions of subscribers across the country and is recognized as one of the largest telecom providers in Uganda.
Airtel Uganda’s core values of integrity, customer commitment, and innovation guide its operations, while its CSR initiatives focus on education, health, and environmental sustainability. For more information, visit www.airtel.co.ug.
Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Enterprise Service Account Manager (SAM) job at Airtel Uganda
Full Time
Deadline:
24 Feb 2025
Job Title
Enterprise Service Account Manager (SAM) job at Airtel Uganda
Airtel Uganda
Job Description
Job Title: Enterprise Service Account Manager (SAM)
Organization: Airtel Uganda
Duty Station: Kampala, Uganda
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All suitably qualified and interested Candidates are invited to apply online at the Apply Button below.
Deadline: 24th February 2025
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How to Apply
Implementation the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the customers.
Implementation of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance.
Deliver Root cause analysis following major outage, based on data provided by the NOC and L2 operations.
Identify and Deploy Measures to Improve Service Levels.
Develop & Nurture Relationships with relevant people at Client Organization.
Organize a monthly service review with corporate customers, share monthly reports on outages versus SLA, network usage, capacity planning, changes, advise customers.
Identify opportunities to shore up recurring revenue opportunities in collaboration with account manager.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
8-10 years of experience in technical operations and Customer Facing experience.
Bachelor’s degree or post graduate in business or any related field.
Skills
Good Communication skills & mandatory fluency in OPCO local language.
Customer Focus and Customer first attitude.
Commercial acumen.
Perseverance and go getter attitude.
Collaborative relationships building & working.
Self-Management and Personal Development.
Technical knowledge
Analytical skills – use of facts & data, problem solving/solution orientation.
Proficient in MS Office.
Understanding of Telco Products & connectivity medium (Fiber, RF, Satellite etc).
Understanding of Telco Network Operation, IPs, routing etc.
