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Development Coordinator – Retail Banking job at DFCU Bank | Apply Now
Are you looking for Human Resource jobs in Uganda 2025 today? then you might be interested in Development Coordinator – Retail Banking job at DFCU Bank
About the Organisation
DFCU Bank is a leading financial institution in Uganda dedicated to transforming lives and businesses through innovative financial solutions that drive economic growth and financial inclusion. Established in 1964 as the Development Finance Company of Uganda, the bank has grown from a development finance institution into a full-fledged commercial bank, with a significant milestone being its acquisition of Crane Bank in 2017. Recognized for its strong financial performance, customer service excellence, and digital banking innovations, dfcu Bank has received multiple industry awards and remains a trusted partner for individuals, SMEs, and corporate clients.
The bank fosters a dynamic and inclusive work culture that emphasizes integrity, customer focus, innovation, teamwork, and excellence, offering employees professional growth, career advancement opportunities, and competitive benefits. With a strong presence across Uganda through an extensive network of branches, ATMs, and digital banking services, dfcu Bank continuously invests in technology to enhance accessibility and efficiency.
Committed to corporate social responsibility, the bank actively supports financial literacy programs, women empowerment initiatives, environmental sustainability efforts, and youth entrepreneurship. Headquartered at 26 Kyadondo Road, Kampala, Uganda, dfcu Bank remains a key driver of financial empowerment and economic development in the country. For more information
Kampala, Uganda
Full Time
Job Title
Development Coordinator – Retail Banking job at DFCU Bank
DFCU Bank
Job Description
Job Title: Development Coordinator – Retail Banking
Organisation: DFCU Bank
Duty Station: Kampala, Uganda
Job Summary:
Reporting to the Talent, Learning and Development Manager, the role holder will be required to deliver and implement training and development programmes on products, operations, risk and rigour, credit, customer experience, transaction banking among others, to Retail Banking teams that will affect return on investment through improved individual and business performance.
Duties, Roles and Responsibilities
Delivery of training and development needs of Retail Banking using the Training Needs Assessment (TNA) and thereafter advising on recommended approaches/actions.
Drive effective delivery of curriculum using cost effective methodologies, taking potential cultural, educational, and technological issues into account in order to meet defined performance outcomes.
Facilitate, co-ordinate and deliver training programmes and coaching.
Up skill and coach teams and leaders in people development on skills knowledge and initiatives.
Preparation and management of training calendar activities for Retail Banking.
Reporting on progress against each training programme.
Collation of training MI to assess impact of trainings and performance.
Manage collation of all attendance records and evaluations for all courses.
Monitoring and evaluation of programmes to ensure the right people are developed, their performance improved and that there is a return on investment for the business.
Consult with the business domain leadership, line managers and the Talent, Learning and Development Manager to establish priority needs.
Work with line managers to develop individual development plans and track their progress.
Developing and implement comprehensive onboarding and induction programs for new hires in the retail branch network.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
A Bachelor’s Degree in Human Resources, Business Administration or any related fields.
At least 3 years Banking experience.
Strong monitoring and evaluation skills.
Excellent networking and relationship management background.
Strong communication and presentation skills, verbal and written.
Good understanding of Banking.
Excellent interpersonal skills required.
Good organization & team skills.
Ability to engage and motivate teams.
Good communication skills.
Problem solving skills.
Customer centric.
Motivated, flexible and ready to work under pressure.
Flexibility to travel to all business locations.
Able to convey factual information clearly.
How to Apply
If you believe you meet the requirements as noted above, please forward your application to the APPLY Button below:
Deadline: 10th September 2025.
NB: Only short-listed candidates will be contacted.
