Related Jobs
%20(1).jpg)
.jpg)
.jpeg)
Related Jobs
.jpeg)
.png)
.png)
Related Jobs
.jpeg)
Share this Job
Customer Service Representative (French & English Speaking) job at Solvo Global | Apply Now
Are you looking for Management jobs in Kenya 2025 today? then you might be interested in Customer Service Representative (French & English Speaking) job at Solvo Global
About the Organisation
Solvo Global is a leading international outsourcing and workforce solutions provider supporting U.S.-based and global companies. With operations across North America and nearshore locations, Solvo Global specializes in offering professional back-office, customer support, and operational services to enhance business growth and efficiency. The organization is committed to innovation, seamless service delivery, and empowering its teams through world-class training, technology, and a people-centered work culture.
Nairobi, Kenya
Full Time
Job Title
Customer Service Representative (French & English Speaking) job at Solvo Global
Solvo Global
Job Description
The Customer Service Representative will be responsible for handling customer interactions in French and English via chat and other digital communication platforms. Key duties include addressing product or service questions, supporting order processing, resolving customer concerns, and ensuring positive customer experiences. The role requires staying updated on product knowledge and company policies, maintaining accurate records of all interactions, and collaborating with team leads and trainers to achieve performance targets. The ideal candidate is enthusiastic, tech-savvy, adaptable, and committed to delivering professional and friendly support while working flexible shifts including evenings and weekends.
Duties, Roles and Responsibilities
Provide bilingual customer support via chat and other communication channels
Assist clients with orders, product inquiries, and general service support
Handle customer complaints and provide timely, effective solutions
Maintain accurate documentation of client interactions
Keep up to date with product information, policies, and industry developments
Collaborate with supervisors and training teams to meet performance goals
Work flexible schedules, including evenings and weekends
Maintain a professional and customer-focused attitude at all times
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Minimum 6 months of customer service experience
Proficiency in French (B2–C1 level) and English
Excellent written and verbal communication skills
Strong problem-solving and multitasking abilities
Tech-savvy with willingness to learn new systems quickly
Positive, proactive, and solutions-oriented mindset
Strong teamwork and willingness to adapt in a dynamic environment
How to Apply
ONLY ONLINE APPLICATIONS:
Interested and qualified candidates are advised that all applications should be submitted online.
To apply please click on the APPLY button below.
