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Full-time
Customer Service Operations Associate Job at Senga
Senga
Job Description
This is a highly demanding and process-oriented role requiring individual smarts and precision in the execution of tasks. The effect of your inputs in this role will be immediate and direct.
Duties, Roles and Responsibilities
- Build and maintain relationships with customers and transporters
- Achieve high customer service and proper transporter management
- Manage customer transactions including trips and after-sale service
- Coordinate and oversee the shipment of goods from shippers to customers
- Communicate with shippers, transporters, and customers to resolve issues and ensure smooth operations
- Optimise transportation routes to minimise costs and maximise efficiency
- Communicate effectively and efficiently with customers, transporters and team members
- Implement process improvements to enhance operations
- Identify and fix operational issues as they arise
- Address general customer requests
- Maintaining exemplary operational records
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Apply here: https://forms.gle/fQWha6rqLUqYfKAY6
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