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About the Organisation
CFAO Motors Uganda is the exclusive manufacturer-authorised distributor of brand-new Toyota Vehicles and genuine parts in Uganda, as well as exclusively offering Toyota Manufacturer’s warranty. CFAO Motors Uganda is a subsidiary of CFAO Automotive, a division of the CFAO Group, which is part of Toyota Tsusho Corporation.
CFAO Motors Uganda are also the official distributors of brand-new Suzuki vehicles, Yamaha motorcycles, Hino Trucks, and Toyota forklifts. The company also proposes a range of short and long-term lease and car rental solutions for businesses through the LOXEA brand and its partner Avis Fleet. It also provides a raft of other services to expand the offering, including fleet management, geolocation, telematics and more.
Customer Relations Coordinator M/F job at CFAO Motors Uganda | Apply Now
Kampala, Uganda
CFAO Motors is a premier automotive company in Africa, dedicated to providing high-quality vehicles, aftersales services, and mobility solutions that meet the evolving needs of customers across the continent. With a mission to drive sustainable mobility and enhance customer experience through innovation and reliability, CFAO Motors has built a strong reputation as an authorized distributor of leading global brands like Toyota, Suzuki, Mitsubishi, and Mercedes-Benz.
The company fosters a vibrant and inclusive work culture that emphasizes professional growth, skills development, and employee well-being, offering diverse job opportunities with flexible and supportive work arrangements. Established as part of the larger CFAO Group, which has over a century of business legacy in Africa, CFAO Motors has evolved into a key player in the automotive sector through strategic partnerships, digitization, and customer-focused innovation.
With operations in over 40 African countries and a robust network of dealerships and service centers, the company continues to expand its footprint and impact. Guided by core values of integrity, customer focus, excellence, and sustainability, CFAO Motors is deeply committed to corporate social responsibility, supporting education, road safety awareness, and environmental conservation initiatives in the communities it serves. For more information, visit www.cfaomotors.com.
Are you looking for Customer Relations jobs in Uganda 2025 today? then you might be interested in Customer Relations Coordinator M/F job at CFAO Motors Uganda
Full Time
Deadline:
31 Mar 2025
Job Title
Customer Relations Coordinator M/F job at CFAO Motors Uganda
CFAO Motors Uganda
Job Description
Job Title: Customer Relations Coordinator M/F
Organisation: CFAO Motors Uganda (formerly Toyota Uganda Limited)
Duty Station: Kampala, Uganda
To support in the operations of the Customer Relations department with key focus in ensuring customer experience and satisfaction through relationship building, effective management of customer feedback while ensuring effective coordination of the outsourced staff in line with business requirements.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
Outsourced team (Call center and reception staff) supervision and performance management.
Database management, including monthly Audits and customer profiling (Know-Your-Customer) to inform analysis and business activity proposals.
Relationship building activations; both internal and external of the business. This includes in-house and external customer engagements to support customer experience.
Weekly reporting and uploads of Customer Relations Management Key Performance Indicators in the main business portals.
Loyalty Program Management in addition to program’s expense tracking.
Corporate mail Management through timely response enforcement and conversion tracking.
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Bachelor’s degree in business administration or any other business-related discipline.
Specific experience, knowledge & skills required
At least 3 years’ experience in a customer service or marketing role.
Experience in the hospitality industry will be an added advantage.
Communication proficiency.
Product and service knowledge.
Tech savvy with proficient computer skills and a working knowledge of CRM systems.
Management skills.
Interpersonal skills.
Behavioral & specific personal attributes
Relationship building capabilities.
Innovation and change management.
Negotiation and influencing abilities.
Results driven.
