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Customer Care Specialist job at Mogo Uganda | Apply Now
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Customer Care Specialist job at Mogo Uganda
About the Organisation
MOGO Uganda, a subsidiary of Eleving Group, is a leading asset financing company dedicated to providing accessible financial solutions, including boda boda financing, car logbook loans, and smartphone financing, to empower individuals in achieving their mobility and personal goals. The company has earned a strong reputation for its customer-centric approach, offering personalized services that cater to the unique needs of its clients.
MOGO Uganda fosters an inclusive and dynamic work culture, emphasizing open communication, professional development, and a balance between corporate performance and a startup mindset. Employees benefit from equal opportunities, continuous learning, and active social engagements. The company is committed to innovation, exemplified by its partnership with Zembo Motorcycles to promote electric mobility solutions in Uganda, reflecting its dedication to sustainable and eco-friendly transportation options.
With a diverse team of over 2,300 professionals across three continents, MOGO Uganda upholds core values of accessibility, care, trustworthiness, and transparency. Demonstrating its commitment to corporate social responsibility, the company actively engages in community initiatives, such as supporting local foundations and promoting environmental sustainability. For more information on career opportunities and services, visit MOGO Uganda's official website at www.mogo.co.ug.
Masaka, Uganda
Full Time
Job Title
Customer Care Specialist job at Mogo Uganda
Mogo Uganda
Job Description
Job Title: Customer Care Specialist
Organisation: Mogo Uganda
Duty Station: Masaka, Uganda
Job Summary:
We are looking for Customer Care Specialists to join our team at the Masaka branch. If you are passionate about delivering excellent customer experiences, have a strong background in customer support (preferably in finance, logbook, or loan services), and want to grow your career with an innovative company, this is your chance!
Duties, Roles and Responsibilities
Identify, assess, and address customers’ needs promptly to ensure high levels of satisfaction and retention.
Collaborate with the Sales team and other Customer Care Agents to resolve customer inquiries, complaints, or escalations efficiently.
Process customer loan applications accurately, ensuring quick and compliant loan disbursements in line with company policies.
Provide clear and professional explanations of Mogo’s finance products, loan terms, and processes to customers, tailoring communication to their needs.
Maintain accurate and up-to-date records of customer interactions, queries, and loan applications in the company’s ERP system.
Follow up with customers to ensure resolution of issues and provide ongoing support to enhance their experience.
Build and maintain strong customer relationships to foster trust, loyalty, and repeat business.
Identify opportunities to upsell or cross-sell Mogo products during customer interactions, in coordination with the Sales team.
Adhere to company policies, procedures, and regulatory requirements, maintaining a high level of confidentiality and professionalism.
Provide feedback on customer trends, challenges, and needs to improve service delivery and product offerings.
Undertake any other tasks assigned by the Customer Care Manager.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in any discipline from a recognized university.
Minimum of 3 years’ experience in customer support, preferably in the financial services, logbook, or consumer loan industry.
Strong customer orientation with excellent presentation, interpersonal, and relationship-building skills.
Proven experience in direct sales or customer-facing roles, with knowledge of loan processing and disbursement.
Exceptional communication skills, both verbal and written, with a high level of confidentiality.
Intermediate proficiency in Microsoft Office and ERP systems for managing customer data and processes.
High emotional intelligence, with the ability to remain calm and professional in stressful or high-pressure situations.
Demonstrated integrity, strong work ethic, and a proactive, positive attitude.
Ability to multitask, prioritize, and manage time effectively to meet customer and business needs.
How to Apply
All suitably qualified and interested candidates should send their applications and up-to-date CVs to: careers@mogo.co.ug with the subject “Customer Care Specialist”
Deadline: 13th November 2025
