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Customer Care Representative job at M-KOPA | Apply Now
Kampala, Uganda
Full Time
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Customer Care Representative job at M-KOPA
About the Organisation
M-KOPA, established in 2010, is a London-based fintech company operating in Kenya, Uganda, Nigeria, Ghana, and South Africa. Its mission is to provide affordable access to essential products and services through innovative financing models, combining digital micropayments with GSM connectivity. M-KOPA has earned recognition for its impact, including being listed in the Financial Times' "Africa's Fastest Growing Companies" rankings in 2022, 2023, and 2024, and being named in the TIME100 Most Influential Companies list in 2023 and 2024.
The company fosters a dynamic work culture that emphasizes innovation and employee growth, offering opportunities across various departments. As of 2024, M-KOPA has extended over $1.5 billion in credit to more than 5 million customers and employs over 3,000 staff members, with 30,000 sales agents across its markets. Its business model focuses on accessible financing for smartphones and digital services, utilizing daily repayment plans that align with customers' income patterns. M-KOPA's core values include customer-centricity, innovation, and financial inclusion.
The company actively engages in corporate social responsibility initiatives aimed at empowering underserved communities. For more information, visit their official website at www.m-kopa.com.
Job Title
Customer Care Representative job at M-KOPA
M-KOPA
Job Description
Job Title: Customer Care Representative (Fresher Job Opportunities)
Organisation: M-KOPA
Duty Station: Kampala, Uganda
Job Summary:
We are looking for a Customer Care Representative to join our Customer Care team as we scale up and drive digital and financial inclusion across our markets.
Duties, Roles and Responsibilities
As a Customer Care Representative, you will be the voice of hope and support for customers who need help navigating their M-KOPA journey. Working at the frontline of customer service, you’ll turn every call into an opportunity to help, resolve challenges with care and patience, and ensure that every customer feels heard, valued, and empowered to achieve their goals.
At M-KOPA, customer care isn’t just about answering phones—it’s about being the bridge between challenges and solutions. You will provide the support that keeps dreams alive, helping customers understand their products, resolve their concerns, and continue their journey toward financial independence and better lives.
You’ll receive and handle all customer inquiries via phone, ensuring every customer gets the support they need for their M-KOPA account or products. You’ll address customer issues and queries or escalate them when needed, document all interactions on our systems, and educate customers about relevant M-KOPA products and processes.
Your role involves achieving positive customer satisfaction through first call resolution, working to solve problems quickly and effectively so customers can get back to using their products to improve their lives. You’ll also assist with other customer care duties as assigned by your team leader or manager.
If you enjoy helping people solve problems, have patience for difficult situations, and want to be the person customers can count on when they need support, this could be perfect for you.
This role reports to the Customer Care Team Leader.
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SERVICES
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INDUSTRIAL
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RESIDENTIAL
Qualifications, Education and Competencies
We need someone with 6 months or more experience in front-line customer service who demonstrates genuine passion for helping customers and resolving difficult issues.
You should be comfortable using Microsoft Office and have a pleasant, friendly, and patient attitude.
You should have excellent communication skills in both speaking and writing, along with strong listening skills and a good work ethic.
You should also be flexible enough to work on different shifts as needed.
Most importantly, you should genuinely care about helping people and want to be the person customers can rely on when they need support with products that are helping them build better lives.
If you’re ready to be the voice that helps customers across Africa access and enjoy life-enhancing products, we’d love to hear from you!
How to Apply
All candidates should apply online at the APPLY Button below.
