Several Customer Care Specialist

Identify, assess, and address customers’ needs promptly to ensure high levels of satisfaction and retention.

Collaborate with the Sales team and other Customer Care Agents to resolve customer inquiries, complaints, or escalations efficiently.

Process customer loan applications accurately, ensuring quick and compliant loan disbursements in line with company policies.

Provide clear and professional explanations of Mogo’s finance products, loan terms, and processes to customers, tailoring communication to their needs.

Maintain accurate and up-to-date records of customer interactions, queries, and loan applications in the company’s ERP system.

Follow up with customers to ensure resolution of issues and provide ongoing support to enhance their experience.

Build and maintain strong customer relationships to foster trust, loyalty, and repeat business.

Identify opportunities to upsell or cross-sell Mogo products during customer interactions, in coordination with the Sales team.

Adhere to company policies, procedures, and regulatory requirements, maintaining a high level of confidentiality and professionalism.

Provide feedback on customer trends, challenges, and needs to improve service delivery and product offerings.

Undertake any other tasks assigned by the Customer Care Manager.

Bachelor’s degree in any discipline from a recognized university.

Minimum of 3 years’ experience in customer support, preferably in the financial services, logbook, or consumer loan industry.

Strong customer orientation with excellent presentation, interpersonal, and relationship-building skills.

Proven experience in direct sales or customer-facing roles, with knowledge of loan processing and disbursement.

Exceptional communication skills, both verbal and written, with a high level of confidentiality.

Intermediate proficiency in Microsoft Office and ERP systems for managing customer data and processes.

High emotional intelligence, with the ability to remain calm and professional in stressful or high-pressure situations.

Demonstrated integrity, strong work ethic, and a proactive, positive attitude.

Ability to multitask, prioritize, and manage time effectively to meet customer and business needs.