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About the Organisation
Analyst – Digital Distribution job at MTN Mobile Money | Apply Now
Kampala, Uganda
MTN Mobile Money Uganda Limited, a wholly owned subsidiary of MTN Uganda Limited, is a leading mobile financial services provider regulated by the Bank of Uganda. Established to offer convenient, secure, and accessible financial solutions, MTN Mobile Money enables users to send and receive money, pay bills, purchase airtime, and engage in various financial transactions via mobile phones.
The service has earned recognition for its reliability and widespread adoption, significantly contributing to financial inclusion in Uganda. MTN Mobile Money fosters a dynamic work environment that emphasizes innovation, customer-centricity, and professional growth, offering diverse job opportunities and flexible work arrangements.
The company's business model focuses on leveraging mobile technology to provide accessible financial services, continually innovating to meet evolving customer needs. With a substantial presence across Uganda, MTN Mobile Money serves millions of customers, supported by a network of agents and partners. Guided by core values of integrity, leadership, and respect, the company actively participates in corporate social responsibility initiatives aimed at enhancing community development and promoting digital literacy. For more information, visit their website at www.mtn.co.ug/mtn-momo/.
Are you looking for administrative jobs in Uganda 2025 today? then you might be interested in Analyst – Digital Distribution job at MTN Mobile Money
Full Time
Deadline:
26 Aug 2025
Job Title
Analyst – Digital Distribution job at MTN Mobile Money
MTN Mobile Money
Job Description
Job Title: Analyst – Digital Distribution
Organisation: MTN Mobile Money
Duty Station: Kampala, Uganda
Job Summary:
Deliver overall data support to efficiently manage channels of distribution
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the APPLY Button below.
Deadline: 26th August 2025
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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How to Apply
Business modelling for any new proposals to improve business efficiency
Daily, weekly and monthly reporting of channel performance (Cashin, cashout, P2P and rebalancing).
Track agent quality management performance as per set KPIs and opportunities in the market.
Support manager channels management to do agent gap analysis per region, territory and site.
Analyze performance of agents per classification (transactions and commission) and make recommendations of improving agent activity
Work closely with Business Intelligence department to make sure that all digital distribution reports are delivered timely.
Work closely with agent quality management team or any team that work closely with agents to ensure training of newly recruited agents in the trade.
Monitoring activities of the agent management team
Ensure adherence to the terms and conditions by both agents and rebalancing partners. Ref. Schedule 2(Offences and Penalties).
Empower customer facing teams with information required for first line customer query resolution and use of digital tools
Guide teams about the respective resolution channels/processes.
Analyze channel performance (CiCo) trends and share with regional teams to improve performance.
Support manager quality assurance to drive MoMo amplification.
Handle fraud incidents reported from the trade and liaise with relevant departments for conclusive investigations.
Utilize experience with business intelligence tools to provide insightful analysis and reporting capabilities
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
A Business degree in Commerce, Business Administration, Economics, Statistics, Information Technology, Business Computing, or in any related field.
Proficient with scripting language and MS Office applications especially Excel and Power Point.
Experience:
A minimum of 2 years’ progressive experience in analysis within the Fintech, Telecom or FMCG Industry.
Proven exposure in Dealer and channel partner engagements for business growth.
Knowledge and experience in Digital Distribution channels management
Good Interpersonal skills to effectively communicate with and manage distribution channel expectations (internal and external) with stakeholders who impact performance.
Competencies
Strong analytical and Mind mapping skills
Creative and Observant
Ability to meet deadlines
Can take initiative
Behavioral Attributes
Self-motivated
Decisive
Independent but a Team Player
Customer oriented
Alert to environment changes and trends
Good aptitude and adaptable
Must have attention to detail
NB: Presentation of false academic documents and certification will lead to criminal prosecution. Any form of canvassing will lead to automatic disqualification. Should you not hear from us within fourteen (14) days from the closing date of this advertisement, you may consider your application to be unsuccessful.
Female candidates are strongly encouraged to apply.
