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Customer Support & Communication

• Respond promptly and professionally to customer inquiries via phone, email, live chat, and social media platforms.
• Provide accurate information regarding product features, pricing, availability, and usage instructions.
• Guide customers through the purchasing process and assist with order placement.

Issue Resolution & Retention

• Handle customer complaints or product concerns with empathy and a “solution-first” mindset.
• Coordinate with the logistics and warehouse teams to track shipments and resolve delivery delays.
• Process returns, exchanges, and refunds in accordance with company policy.

Data Management & Reporting

• Maintain detailed records of customer interactions, comments, and complaints using our CRM system.
• Identify recurring trends in customer feedback and report them to the management team to help improve products or services.
• Follow up with customers to ensure their issues are fully resolved and to gather feedback.

Brand Advocacy

• Upsell or cross-sell relevant products by understanding the specific needs of the parent and child.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.