​

Specific responsibilities include:

• Coordinate and provide Help Desk and user support and administer the Bank’s business and third-party Systems
• Coordinate, Design and Install management and user report templates.
• Perform EOD activities
• Coordinate, design, install and interface business and third-party systems to Core Banking System
• Coordinate, install, test, maintain and document business and third-party systems Disaster Recovery Plan
• Create and maintain training and support materials
• Generate and submit report extracts to the bank stakeholders as per requirements
• Implement and maintain standards and auditing practices
• Optimize application to meet the needs of the business in line with the SLA
• Participate in quality assurance and functional testing for upgrades, enhancements, and patches of business and third-party systems
• Supervise and conduct the testing, installation, implementation and documentation of system changes/upgrades for business and third-party systems
• Supervise and monitor the backups of the business and third-party systems
• Supervise and verify reports by the subordinate staff in their assigned projects
• Train subordinates and perform proper assessment tests.