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Contact Centre Agents jobs at Marie Stopes Uganda (MSUG) | Apply Now
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Contact Centre Agents jobs at Marie Stopes Uganda (MSUG)
About the Organisation
Marie Stopes Uganda (MSU), established in 1993, is a leading non-governmental organization dedicated to providing high-quality, affordable sexual and reproductive health services across Uganda. As an affiliate of MSI Reproductive Choices, MSU operates with the mission to empower individuals to have children by choice, not chance, offering services such as family planning, post-abortion care, maternity services, and STI testing and treatment.
Renowned for its commitment to client-centered care, MSU has become one of Uganda's most trusted providers in the reproductive health sector. The organization fosters a dynamic and inclusive work culture, valuing diversity and professional growth, and regularly offers various career opportunities, including roles in medical services, administration, and community outreach. MSU has expanded its reach through innovative service delivery channels such as mobile outreach teams, public sector strengthening, social marketing, and a network of clinics, ensuring accessibility for underserved communities nationwide.
Upholding core values of client-centeredness, accountability, and courage, MSU actively engages in corporate social responsibility initiatives aimed at enhancing public health systems and promoting sustainable investment in sexual and reproductive health. For more information, visit their official website at www.mariestopes.or.ug.
Uganda
Full Time
Job Title
Contact Centre Agents jobs at Marie Stopes Uganda (MSUG)
Marie Stopes Uganda (MSUG)
Job Description
Job Opportunity: Contact Centre Agents
Organization: Marie Stopes Uganda (MSUG)
Location: Uganda
Application Deadline: 8th August 2025
Interviews: Held on a rolling basis
Are you passionate about delivering social change and improving the lives of women in Uganda? Do you thrive in client-facing roles where effective communication and empathy are key? If so, this could be the perfect opportunity for you.
Position Overview: Contact Centre Agent
We are seeking motivated and service-oriented individuals to join our Contact Centre team. The Contact Centre Agent will handle inbound and outbound communications, provide SRH information and counselling, and support client referrals to Marie Stopes service channels.
Duties, Roles and Responsibilities
Client Interaction: Receive and respond to all incoming calls, offering accurate counselling and information related to SRH services.
Documentation: Accurately record all client interactions in the C3 Contact Centre system.
Client Referrals: Refer clients to Marie Stopes health centers, hospitals, and other service delivery points to increase uptake of services.
Conversion Tracking: Ensure referred clients are followed up and converted into actual visits.
Chat & Social Media Engagement: Handle messages through IMI Chat and social media, ensuring language use is appropriate, clear, and grammatically correct.
Chat Referrals: Follow up with clients engaged via chat to support service referrals and conversions.
Post-Service Follow-Up: Use the Electronic Health Records (EHR) system to review and gather client feedback after services.
E-Coupon Issuance: Issue electronic coupons for clients referred to Marie Stopes centers to track uptake of core services.
Escalation: Flag sensitive or complex issues to the Contact Centre Team Leader.
Training & Development: Participate in online training to enhance counselling skills and personal development.
Performance Reporting: Identify and report underperformance in call volume, chat handling, or general operations to the Team Leader.
Other Duties: Perform any additional tasks as assigned by the Contact Centre Team Leader.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
How to Apply
To apply for this position:
Send your cover letter, CV, and academic documents as a single PDF file
Email your application to: jobs@mariestopes.or.ug
Subject line: Contact Centre Agents Application – [Your Name]
Alternatively, click here to apply
Deadline for applications: 8th August 2025
Note: Interviews will be conducted on a rolling basis, so early applications are encouraged.
Marie Stopes Uganda is an equal opportunity employer. We welcome applications from all qualified individuals regardless of gender, age, disability, or background.
