Community Relations Supervisor job at True North Consult Ltd | Apply Now

• Understand and continuously improve awareness of the socio-economic context, demography, and social, environmental, community health, safety and security risks and impacts of the Project activities and trending issues within the PAC to inform sound stakeholder engagement and social performance

• Understand the locations, boundaries, and social and community infrastructure including social and environmental receptors of the villages, trading centres, subcounties and districts within the PAC and develops trusting, respectful and positive working relationships with the relevant community leadership to support Project activities

• Understand where vulnerable and marginalized members of PAC are located and collaborates with CRC and where relevant Contractor Social resources to plan and facilitate Project-related engagement activities.

• Lead and facilitate hub-level stakeholder analysis and develop a quarterly SEP, which forms the basis for monthly and weekly work plans

• Deploy and assign Community Liaison Officers (CLOs) and Village Liaison Officers (VLOs) to implement these plans, adapting as required by the context in coordination with the CRC (planning, identification of activities, allocation of transport and associated resources)

• Engage with local leaders, sub-county leaders and District officials, when required

• Ensure that compliance is maintained in all engagement with officials (keeping of records of payment – transmission to the LSOC Administration Officer for integration within e-register)

• Ensure stakeholder engagement activities cover all segments of the local society using different engagement methods (e.g. community meetings, focus group discussions with women, meetings with youth groups, face to face engagement with vulnerable PAPs)

• Ensure CSOs/NGOs have access to EACOP LSOC field activities and report their presence

• Ensure that CLOs are reporting on all of their activities in the Borealis stakeholder management information system and provide feedback on the quality of reporting as well as ensure that, where necessary, follow up actions are identified and other personnel from EACOP or contractors are tasked accordingly

• Organize daily meetings with team to gather field activity status, identify issues, update planning and ensure reporting into Borealis

• Review and follow-up issues logged into Borealis by CLO team

• Task CLOs with timely reception of grievances in the hub grievance and ensure that these are properly logged into Borealis with adequate detail and support documents (e.g. photos) to allow proper treatment

• Ensure the grievance mechanism procedure within their hub is followed including dissemination of the process to the communities, delivery of grievance registration form to the complainant, keeping complainants updated, issuing of grievance acceptance and closure form and reporting to the Grievance Administrator and CRC

• Support the timely resolution of grievances

• Ensure that CRC and Project Site Manager is informed in a timely way about any issues or risks in the field that could jeopardize EACOP social license to operate

• Understand EACOP minimum requirements for construction contractor social performance as defined in the relevant EACOP Contractor Control Plans (CCP) and other relevant (social) performance guidance and expectations of contractors

• Understand the EACOP Project Environmental and Social Management System (ESMS) requirements that govern processes for monitoring and reporting construction contractor social performance and confidently implements the elements of the ESMS relevant to the role.

• Review and provide inputs to Contractor Implementation Plans and Procedures (CIPP), incorporating lessons learned and good practice processes and procedures developed during contractor continuous improvement efforts

• Keep Project Site Manager informed on any PAC concerns, issues and grievances arising from construction contractor activities and the plans for issue resolution or remedy

• Implement routine and non-routine assurance of construction contractor implementation of their social CIPPs, documenting and issuing contractor nonconformances observed

Issue and track to completion construction contractor implementation of corrective actions

• Issue all assurance outputs and supporting documentation of non-conformances, corrective actions, and tracking corrective action implementation to closure to the Social Head for consolidation and reporting.

• Introduces Cultural Heritage Specialist to Project Site Manager and Contractor Site Representatives to facilitate their cultural heritage management responsibilities on site.

• Introduce Project Industrial Relations Supervisors to contractor Human Resources and CLO to support assurance of labour management, industrial relations and working conditions assurance activities.

• Interface with EACOP RAP Implementation team and supporting contractors to assist construction contractor with temporary land requirements and rapid assessment of compensation for any damage caused to community agricultural fields and other assets

• Participate in quarterly Project Induced In-Migration (PIIM) Working Group events (where relevant) and complete PIIM monitoring locally as required.

• Interface with EACOP Security Coordinators, EACOP Environmental and Biodiversity Officers, EACOP Health and Safety, Project Road Safety team, Project National / Local Content team on roadshow and communication initiatives

• Interface with CRC and Stakeholder Engagement Coordinator for EACOP messaging and participation in District Consultative Committees (DCCs) to support timely and accurate Project messaging and Project-related inputs and updates and support sound Project social performance and continuous improvement efforts to reduce social risks and impacts during execution of the construction phase.

• Participate and ensure team participation in camp HSE toolbox meetings prior to field deployment

• Ensure Community Relations team’s (and drivers) implementation and knowledge of EACOP HSE plan