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Job Summary
Job Title:
Customer Service Representative
Employer:
BURN
Location:
Country:
Contract Type:
Full-time
Job Category:
Public Relations Jobs
Number of Positions:
1
Deadline:
Monday, 13 May 2024
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Customer Service Representative job at BURN | Apply Now
Kampala, Uganda
Burn Manufacturing is a leading clean energy company committed to designing, manufacturing, and distributing fuel-efficient and environmentally friendly cookstoves that improve lives while reducing carbon emissions. With a reputation for innovation and sustainability, Burn has received global recognition for its high-quality, durable, and energy-saving products that empower households and businesses across Africa.
The company fosters a dynamic and inclusive work culture, offering employees opportunities for growth, skill development, and meaningful contributions to environmental sustainability. Burn Manufacturing provides a range of job opportunities in engineering, production, sales, and administration, with flexible work arrangements that promote a positive work-life balance.
Since its establishment, the company has continuously evolved, investing in research and development to enhance stove efficiency and expand its product line to include solar-powered and biomass-fueled solutions. Operating with a scalable and impact-driven business model, Burn Manufacturing serves millions of customers across multiple countries and continues to expand its reach. Its core values revolve around sustainability, innovation, customer satisfaction, and social impact.
Through its corporate social responsibility initiatives, the company actively supports clean energy adoption, reduces deforestation, and promotes economic empowerment in local communities. For more information on Burn Manufacturing’s products, impact, and career opportunities, visit their official website.
Are you looking for Public Relations Jobs in Uganda 2024? If yes, then you might be interested in Customer Service Representative job at BURN
Full-time
Deadline:
13 May 2024
Customer Service Representative job at BURN
BURN
Job Description
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
BURN is looking for an exceptional, efficient Customer Service Representative to fill the role. The successful candidate must have experience in customer-facing tasks such as customer care, direct sales and or client relation management.
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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Manage outbound and inbound calls phone calls.
For Outbound – Achieving the daily calls and verification target.
In the Outbound Electric Queue, the focus lies on reaching out to locked customers, presenting payment options, and converting non-users into active users.
For Inbound – Achieving AHT Targets, SLA Target, Call Abandoned targets and CSAT Targets (Q.A Score)
Ensure 100% follow-up for all dropped/Abandoned calls, tickets& any other Escalations within 24hrs
For Digital Care – Observing SLAs for handling all customer Issues in all digital platforms Customer should receive feedback at a maximum of 25min Post escalation.
Attending All Pre-shifts, Weekly Performance reviews, Coaching and Training Sessions
Adherence to call procedure and auto fail parameters.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Meet personal/customer service team targets and in all call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents (Adherence to the proper CRM documentation process)
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers.
Other Duties and Responsibilities:
Performs other responsibilities, as requested, or assigned by management.
Performs other miscellaneous duties, as requested, or assigned by management.
Any other duty as assigned by the manager.
BURN Ambassador
Always maintain the integrity and be a positive ambassador for BURN
Strive for continuous improvement in the services that we offer our customers.
Maintain an open and receptive attitude when receiving feedback and suggestions.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Excellent verbal communication and interpersonal skills
Fluent in English
Highly organized, punctual, and professional
Proactive attitude and takes initiative to problem solve.
Experience in customer-facing tasks (customer care, direct sales, relation management, etc)
Working knowledge & experience in using MS Excel for data analysis and reporting.
Experience in leadership roles and/or organizing events.
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
