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About the Organisation
BLU, a division of the Adcorp Group, is a trusted partner in workforce management, outsourcing, and staffing solutions across multiple industries in South Africa. The company focuses on delivering client-centric service excellence while ensuring profitability, compliance, and sustainable labour relations. BLU provides opportunities for professionals to grow within a dynamic, people-focused environment that values innovation, flexibility, and operational excellence.
Client Operations Enablement Manager job at BLU (Adcorp Group) | Apply Now
Gauteng, South Africa
Are you looking for Management jobs in South Africa 2025 today? then you might be interested in Client Operations Enablement Manager job at BLU (Adcorp Group)
Full Time
Deadline:
23 Sept 2025
Job Title
Client Operations Enablement Manager job at BLU (Adcorp Group)
BLU (Adcorp Group)
Job Description
The Client Operations Enablement Manager will manage end-to-end client service delivery, from staffing shifts and enforcing health and safety to payroll accuracy and reporting. Responsibilities include managing operational teams, labour relations, invoicing, and client profitability while driving quality improvement initiatives. The role requires advanced employee relations experience, strong leadership, and the ability to act as the key liaison between BLU, clients, and unions. This position also involves mentoring teams, developing talent, and ensuring compliance with internal processes, audits, and legislation.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
Operational Management
Ensure client shifts are fully staffed per contract requirements.
Monitor attendance, PPE issuance, and timekeeping systems.
Oversee payroll delivery, ensuring accuracy and adherence to deadlines.
Manage site costs (PPE, transport, training, medicals) in line with client pricing schedules.
Ensure housekeeping, health & safety, and IOD processes are compliant.
Compile client costings and negotiate annual increases.
Ensure compliance with SLAs, SOPs, corporate governance, and legislation.
Client Relationship Management
Establish and maintain strong relationships with client management.
Attend client meetings and conduct regular site visits.
Provide monthly dashboard presentations and formal engagement reports.
Monitor client feedback via CSI reports and act on remedial actions.
Identify and escalate sales opportunities, reporting weekly to BRMs.
Collaborate with KAM and Tender teams to retain and grow accounts.
Employee & Labour Relations
Chair disciplinary hearings and manage escalated labour issues.
Prepare for CCMA cases and act as key company representative.
Liaise with unions, shop stewards, and clients to ensure harmonious relations.
Ensure ER documentation, processes, and reporting are compliant.
Stay updated on labour legislation, wage determinations, and industry trends.
Leadership & People Development
Mentor, coach, and develop direct reports.
Drive performance management, talent development, and succession planning.
Foster a positive, motivated, and productive work environment.
Ensure staff are appropriately trained and aligned to operational needs.
Financial & Reporting
Ensure invoicing accuracy and resolve debtors’ queries.
Monitor contract profitability and provide forecasts.
Analyse weekly stats per client, investigate irregularities, and provide solutions.
Ensure monthly CP% analysis templates are completed and profitability maintained.
Provide timely operational and client reports, including payroll and KPA reports.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Education
Grade 12 (Matric) (essential).
Diploma or Degree in HR, Labour Relations, or Business Management (essential).
Experience
Minimum of 2 years’ management experience.
Strong TES (Temporary Employment Services) experience.
Advanced Employee Relations (IR) experience.
High flexibility and adaptability in operations.
Skills & Competencies
Strong leadership, coaching, and mentoring ability.
Excellent knowledge of labour legislation and disciplinary processes.
Strong financial acumen and contract profitability management.
Effective conflict management and negotiation skills.
Excellent communication and interpersonal skills.
Advanced MS Office skills; reporting and analysis proficiency.
Ability to manage multiple priorities in a high-pressure environment.
