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Operations Management

• Oversee end-to-end clearing and forwarding operations for imports and exports.
• Ensure timely processing of all consignments to avoid delays, demurrage, or penalties.
• Monitor workflow and allocate tasks to ensure efficiency and productivity within the team.
• Coordinate transportation and delivery of cleared goods to final destinations. Customs Compliance & Regulatory Oversight
• Ensure all customs declarations comply with applicable laws, regulations, and procedures.
• Oversee correct tariff classification, valuation, and duty computation.
• Maintain compliance with petroleum industry regulations and other government agencies.
• Keep abreast of changes in customs laws, tariffs, and trade agreements and implement necessary adjustments.

Team Leadership & Supervision

• Lead, supervise, and mentor the clearing and forwarding team.
• Set performance targets and monitor team productivity and accuracy.
• Provide training and continuous development to enhance team capability.
• Ensure adherence to internal policies and operational standards.

Client Relationship Management

• Act as the main point of contact for key clients on clearing and forwarding matters.
• Address client queries, resolve issues, and ensure high levels of customer satisfaction.
• Provide advisory services on customs regulations, documentation, and compliance requirements.

Documentation & Process Control

• Oversee preparation and verification of all shipping and customs documentation.
• Ensure accuracy and completeness of documents such as invoices, bills of lading, certificates, and permits.
• Implement and maintain efficient documentation and record-keeping systems for audit purposes.

Risk Management & Problem Resolution

• Identify operational and compliance risks and implement mitigation measures.
• Handle complex customs issues, disputes, and audits.
• Liaise with customs authorities and other regulatory bodies to resolve clearance challenges.

Financial & Cost Control

• Monitor and control operational costs related to clearing and forwarding activities.
• Ensure accurate billing, duty payments, and reconciliation of accounts.
• Identify cost-saving opportunities without compromising service quality.

Stakeholder Coordination

• Liaise with customs authorities, port officials, shipping lines, transporters, and other stakeholders.
• Ensure smooth coordination between internal departments and external partners.