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About the Organisation
The UAP Old Mutual Group is an integrated Financial Service business comprising Faulu Microfinance Bank, UAP and Old Mutual. The Group, which is operational in East Africa services to more than 1.2 million customers across Kenya, Uganda, Tanzania, Rwanda and South Sudan. The UAP Old Mutual Group now comprises of three key players as a result of the acquisition of a controlling stake in Faulu in 2014 and UAP in 2015 by Old Mutual. The acquisitions resulted in Old Mutual Kenya UAP Holdings and Faulu Microfinance Bank, forming one of the largest financial services groups with a growing footprint in East and Central Africa. UAP and Old Mutual have been major players in the financial services market in East Africa for decades. The two entities have vast experience in Insurance, Investment, Asset Management and Banking, and are passionate about helping our customers achieve their financial goals.
Claims Analyst Life Uganda job at UAP Old Mutual Group | Apply Now
Kampala, Uganda
UAP Old Mutual Life Assurance is a leading provider of life insurance and investment solutions in East Africa, committed to helping individuals and businesses protect their financial futures. With a strong reputation for trust and reliability, the company has earned widespread recognition for its customer-centric approach and innovative financial products. Known for fostering a collaborative, inclusive, and dynamic work culture, UAP Old Mutual Life Assurance offers its employees a chance to grow professionally while contributing to the organization’s purpose of improving the financial well-being of its customers.
With a rich history dating back to 1947, the company has evolved through key mergers and partnerships, including its acquisition by Old Mutual in 2015, to become a market leader in the region. UAP Old Mutual Life Assurance’s business model focuses on delivering accessible and innovative life insurance products tailored to meet the diverse needs of its clients. The company operates across multiple African countries, reaching a wide customer base and continuing to expand its footprint. Core values such as integrity, innovation, customer focus, and responsibility underpin the company's operations, while its commitment to corporate social responsibility (CSR) is reflected in initiatives supporting community development, financial literacy, and sustainability. For more information, visit www.uapoldmutual.co.ug.
Are you looking for administrative jobs in Uganda 2024 today? then you might be interested in Claims Analyst Life Uganda job at UAP Old Mutual Group
Full Time
Deadline:
26 Dec 2024
Job Title
Claims Analyst Life Uganda job at UAP Old Mutual Group
UAP Old Mutual Group
Job Description
Job Title: Claims Analyst Life Uganda
Organisation: UAP Old Mutual Insurance
Duty Station: Kampala, Uganda
Registering all claims as they come in for processing.
Investigating the nature of the claims where necessary and determining insurance policy coverage and reserving.
Working closely with the other team members including legal consultants and escalating matters as appropriate within timelines.
Maintenance of proper records with details of the claims processed, paid and outstanding.
Providing weekly and monthly claims reports for management consideration.
Notification to Reinsurance Officer in respect to recoveries.
Follow up to obtain full documentation pertaining claims
Follow up of all claims to ensure timely payments
Follow up of Discharge vouchers sent to corporate clients
Coordinate review meetings with both clients and company to monitor services
Undertake any other duties as required commensurate with the level of the position
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All suitably qualified candidates are encouraged to submit your application and complete Curriculum Vitae by applying online through visiting Old Mutual’s e-recruitment jobs portal at the web Apply Button below.
Deadline: 26th December 2024
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How to Apply
Insurance Claims Administration
Review and analyze assigned insurance claims in line with the organization’s standard claims procedures and customer service standards. Engage loss adjusters and/or subject-matter experts where appropriate, authorize claims within delegated authority, and refer complex or unresolved issues to senior colleagues.
Insurance Claims Evaluation
Interview and/or visit claimants to evaluate the extent of liability and the value of insured losses in line with policy coverage. Adjust losses and negotiate settlement within delegated authority limits, referring complex or disputed claims to senior colleagues for resolution.
Fraud/Financial Crime Investigation
Carry out assigned information and evidence-gathering activities to support the investigation of cases of suspected fraud or financial crime and the instigation of criminal investigations and/or legal actions.
Fraud/Financial Crime Management
Use established prevention models, systems, and protocols to monitor client or customer activities or transactions, informing more senior colleagues about suspicious activities.
Operations Management
Provide operational support by performing a range of routine activities using existing systems and protocols.
Solutions Analysis
Find the most effective ways to respond to routine functional inquiries. Involves following procedures and precedents.
Document Preparation
Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for reports.
Resolving Customer Issues
Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.
Regulatory and Compliance Management
Carry out a wide range of compliance monitoring activities and give basic advice on compliance and regulatory requirements.
Operational Compliance
Develop knowledge and understanding of the organization’s policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.
Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications:
A bachelor’s degree in actuarial science or any business-related courses. Professional qualifications such as ANZIF, ACII, DIP CII, AIA will be an added advantage.
Experience:
5 years’ work experience in underwriting and claims.
Practical knowledge of life Assurance business functions and operations and awareness of relationships between functional areas of operation.
Ability to work efficiently and methodically to effectively manage caseload and use own initiative.
A willingness and ability to learn given that the law changes over time and keeping abreast of new case law and groundbreaking decisions that give the company an advantage when defending claims.
Handles a variety of coverage with a defined loss potential. Reviews and proceses claims of low to moderate face value or liability against policies and coverage information. Decision-making is structured and objective. Initiates necessary investigations. Exercises judgment to assign adjusters or to refer information to attorneys or subject-matter experts for additional data. Settles and negotiates claims within authorised authority.
Skills
Analytical Thinking, Coaching, Codes of Conduct, Compliance Monitoring, Customer Service, Customer Service Standards, Decision Making, Development Planning, Exercises Judgment, Insurance Claims, Insurance Coverage, Legal Practices, Negotiation, Operations Support, People Management, Planning Activities, Regulatory Requirements, Service Standards, Summarizing Data
Competencies
Action Oriented
Collaborates
Drives Results
Ensures Accountability
Financial Acumen
Instills Trust
Manages Complexity
Optimizes Work Processes
Education
Bachelors Degree (B): Actuarial Science (Required)
