Claims Analyst job at AAR Insurance Uganda | Apply Now

Claims Assessment & Processing

• Assess and process insurance claims to ensure validity and compliance with policy terms.

• Investigate claims thoroughly to prevent fraud and ensure fair settlement.

Regulatory & Compliance

• Ensure all claims are handled in accordance with internal procedures and relevant insurance regulations.

• Support the adherence of the department to the company’s Claims Guidelines and Procedures Manual.

Customer Service & Communication

• Maintain a high level of customer service by responding promptly to claims inquiries via walk-ins, phone, or email.

• Engage with intermediaries and direct clients to resolve issues related to claim processing.

Claims Resolution & Settlement

• Identify and address any outstanding claims issues to facilitate timely settlements.

• Collaborate with relevant departments to expedite the claims process.

Loss Ratio Management

• Analyze loss ratios to ensure only quality business is considered for renewal.

• Provide insights that support underwriting decisions and claims cost control.

Reporting & Analytics

• Prepare accurate claims reports, statistics, and trend analyses for management decision-making.

Team Culture & Controls

• Promote a strong culture of ethical behavior, risk management, and adherence to internal controls within the claims team.

• Contribute to departmental performance aligned with the company’s strategy and service delivery goals.

Continuous Improvement

• Recommend improvements in the claims process to enhance turnaround time and client satisfaction.

• Support initiatives aimed at customer retention and business growth through service excellence.

Other Duties

• Perform any additional responsibilities as may be assigned by management.