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About the Organisation
Claims Analyst (Medical) job at Britam Insurance Company Uganda Limited | Apply Now
Kampala, Uganda
Britam is a leading diversified financial services group operating in Eastern and Southern Africa, committed to providing innovative insurance, asset management, and financial solutions that secure the future of individuals and businesses. With a strong reputation for excellence and reliability, Britam has earned recognition as a trusted brand in financial services, offering customer-centric products tailored to meet evolving market needs.
The company fosters a dynamic and inclusive work culture that values professional growth, innovation, and collaboration, providing employees with rewarding career opportunities, flexible work arrangements, and continuous learning programs. Established in 1965, Britam has evolved into a regional powerhouse, leveraging technology and data-driven strategies to enhance customer experiences through digital transformation and customized financial solutions.
The company operates in seven African countries, including Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique, and Malawi, serving millions of customers through a robust distribution network. Guided by core values of integrity, customer focus, innovation, and teamwork, Britam is committed to corporate social responsibility through initiatives in education, health, and environmental sustainability, empowering communities and fostering economic growth. For more information, visit their official website at www.britam.com.
Are you looking for Medical jobs in Uganda 2025 today? then you might be interested in Claims Analyst (Medical) job at Britam Insurance Company Uganda Limited
Full Time
Deadline:
30 Jul 2025
Job Title
Claims Analyst (Medical) job at Britam Insurance Company Uganda Limited
Britam Insurance Company Uganda Limited
Job Description
Job Title: Claims Analyst (Medical)
Company: Britam Insurance Company Uganda Limited
Location: Kampala, Uganda
Job Type: Full-time | Permanent
Shift: Day Job
Posting Date: 23 July 2025
Closing Date: Open until filled
Number of Openings: 1
Job Purpose
The Claims Analyst (Medical) is responsible for evaluating and processing medical insurance claims in a timely, accurate, and fair manner. The role ensures that claims are managed in line with Britam’s policy terms and claims philosophy, while supporting cost control and delivering excellent customer service.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
Assess submitted medical claims to ensure they align with policy benefits, exclusions, and limits.
Review clinical documentation and consult in-house medical personnel for clarification where necessary.
Communicate with hospitals, intermediaries, and clients to obtain missing information or clarify submitted claims.
Detect and flag irregularities, high-cost claims, or potential fraud for further investigation.
Maintain accurate and up-to-date claims records in the system.
Ensure timely recovery of claims from reinsurers.
Generate and support preparation of claims reports and assist in provider reconciliations.
Participate in claims audits and contribute to process improvement initiatives.
Meet established service-level agreements to ensure consistent and timely service delivery.
Support analysis of loss ratios to ensure portfolio quality and profitability.
Provide professional and responsive customer service to clients and partners.
Collaborate with internal teams and external partners on claim-related matters.
Perform additional tasks or responsibilities as assigned by management.
Key Working Relationships
Internal:
Close coordination with underwriting, finance, customer service, and medical teams.
External:
Policyholders and claimants
Healthcare providers and hospitals
Insurance intermediaries and sector partners
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s degree in a business-related or health-related field.
Professional certification in insurance (e.g. CII Certificate or equivalent) is an added advantage.
2–4 years’ experience handling medical insurance claims.
Understanding of clinical practices and medical terminology.
Knowledge of local insurance regulations and industry standards.
Skills and Competencies
Strong analytical and detail-oriented approach
Excellent communication and interpersonal skills
Good customer service and relationship management abilities
Sound decision-making and problem-solving skills
Ability to work independently and collaboratively under pressure
Familiarity with insurance claims systems and reporting tools
