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Job Summary

Job Title:
Call Centre Agent
Employer:
VAAL Real Estate
Location:
Kampala, Uganda
Country:
Uganda
Contract Type:
Full Time
Job Category:
Customer Service jobs
Number of Positions:
1
Deadline:
Tuesday, 10 June 2025

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About the Organisation

Call Centre Agent job at VAAL Real Estate | Apply Now

Kampala, Uganda

VAAL is a dynamic company focused on providing innovative solutions across various sectors, with a strong emphasis on delivering exceptional value to its clients and stakeholders. With a commitment to excellence, VAAL has earned a reputation for its high-quality services and strong business ethics, gaining recognition in its industry. The company fosters a work culture that encourages creativity, collaboration, and continuous professional growth, offering its employees ample opportunities for development.

VAAL’s history is marked by steady growth and a commitment to embracing new technologies, ensuring its relevance in a fast-evolving business landscape. The company’s business model is centered around providing tailored solutions, leveraging innovation to meet client needs effectively. With a wide reach, VAAL has become a key player in its field, continuously expanding its presence both locally and internationally. Core values such as integrity, innovation, and customer-centricity guide its operations, while the company also actively engages in corporate social responsibility initiatives to give back to the community.

VAAL provides a range of career opportunities, offering flexible work arrangements and an inclusive environment for employees. For more information, visit their official website.

Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Call Centre Agent job at VAAL Real Estate

Full Time

Deadline: 

10 Jun 2025

Job Title

Call Centre Agent job at VAAL Real Estate

VAAL Real Estate

Job Description

Job Title: Call Centre Agent (No Experience Jobs)

Organisation: VAAL Real Estate

Duty Station: Kampala, Uganda

Vaal Real Estate is hiring a Call Centre Agent

How to Apply

Duties, Roles and Responsibilities

Applications are managed via the AfriCareers Jobs Portal:

  1. Click the Apply button below

  2. New users: Select Create Profile and complete the Profile Creation Wizard

  3. Existing users: Log in and update your profile if needed

  4. Go to the "Jobs" tab

  5. Read the detailed job description 

  6. Submit your application via the jobs portal

  7. Track progress under "My Applications" tab

Important Note: Employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.

Applications to be sent to recruitment@vaal.co.ug

Deadline: 10th June 2025

  • Manage large amounts of inbound and outbound calls in a timely manner (answering of incoming calls, do follow up calls & cold calls).

  • Assist at the front desk by manning the front desk, welcoming & greeting guests, answer client questions & complaints. Ensuring the front desk is tidy & presentable.

  • Handle customer inquiries both telephonically and by email; Identify customers’ needs, provide customers with product and service information, research every issue and provide solutions and/or alternatives, seize opportunities to upsell products when they arise.

  • Follow communication “scripts” when handling different topics.

  • Route calls to appropriate resource.

  • Use of the CRM; Enter new & update existing customer information, keep records of all conversations, document all call information according to standard operating procedures, Complete call logs, Produce call reports.

  • Research required information using available resources.

  • Attend exhibitions & activations to input data of leads captured.

  • Any other duties commensurate with the grade and level of responsibility of this post.

  • Supporting the overall marketing team.

Call Centre Agent job at VAAL Real Estate

SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

Qualifications, Education and Competencies

The applicant should have relevant qualifications

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