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Job Summary

Job Title:
Call Center Advisor
Employer:
Exquisite Solution
Location:
Kampala, Uganda
Country:
Uganda
Contract Type:
Full Time
Job Category:
Customer Service jobs
Number of Positions:
1
Deadline:
Friday, 17 October 2025

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Call Center Advisor job at Exquisite Solution | Apply Now

Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Call Center Advisor job at Exquisite Solution

About the Organisation

​Exquisite Solution Limited, established in 2006, is a premier Business Process Outsourcing (BPO) company headquartered in Kampala, Uganda, with additional offices in England and across the region. The company is dedicated to delivering a comprehensive range of professional services, including Human Resources Consulting, Payroll Management, Administrative Support, Executive Search, Corporate and Personal Development Training, and HR Compliance Audits.

Renowned for its innovation, passion, and unmatched professionalism, Exquisite Solution has built a strong reputation in the industry. The organization fosters a dynamic and inclusive work culture, offering employees opportunities for growth and development in various professional fields. Regularly, Exquisite Solution announces job openings across multiple departments, providing flexible work arrangements to accommodate diverse professional needs.

Since its inception, the company has evolved by integrating cutting-edge technology and client-centric approaches into its business model, ensuring tailored and effective solutions for clients. Operating with a dedicated team of over 1,000 employees, Exquisite Solution has expanded its reach to serve clients both locally and internationally. The company's core values include innovation, integrity, and excellence. Through its corporate social responsibility initiatives, Exquisite Solution actively contributes to community development and social welfare programs. For more information, visit their official website at https://exquisitesolution.com

Kampala, Uganda

Full Time

Deadline: 

17 Oct 2025

Job Title

Call Center Advisor job at Exquisite Solution

Exquisite Solution

Job Description

Job Title:  Call Center Advisor (No Experience Jobs)

Organisation: Exquisite Solution

Job Location: Kampala, Uganda

Job Summary: 

Exquisite Solution Limited, a leading HR recruitment and management company is seeking enthusiastic and customer-focused Call Center Advisor to join our dynamic team at a leading telecom company. The ideal candidate will serve as the first point of contact for customers, delivering prompt and effective support across a variety of telecom products and services.

Duties, Roles and Responsibilities

  • Handle incoming customer calls professionally, efficiently, and courteously.

  • Provide accurate information on company products, services, promotions, and technical troubleshooting.

  • Resolve customer complaints and escalate complex issues to the appropriate departments.

  • Log all customer interactions in the CRM system accurately and thoroughly.

  • Maintain high levels of customer satisfaction through excellent delivery service.

  • Meet individual and team performance targets, including call quality, resolution time, and customer satisfaction scores.

Call Center Advisor job at Exquisite Solution

SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

Qualifications, Education and Competencies

  • Bachelor’s degree in any Field from a recognized university is required.

  • Fluency in at least one of the following language combinations:

  • Luo, Swahili, and Luganda

  • Ateso, Swahili, and Luganda

  • Runyakole, Rutooro, and Luganda

  • Strong verbal and written communication skills.

  • Demonstrated active listening abilities and a genuine passion for helping others.

  • Proven ability to multitask, set priorities, and manage time efficiently.

  • Computer literacy; experience with CRM systems is an added advantage.

How to Apply

All candidates should apply online at the APPLY Button below.


Deadline: 17th October 2025

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