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Call Center Advisor job at Exquisite Solution | Apply Now
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Call Center Advisor job at Exquisite Solution
About the Organisation
Exquisite Solution Limited, established in 2006, is a premier Business Process Outsourcing (BPO) company headquartered in Kampala, Uganda, with additional offices in England and across the region. The company is dedicated to delivering a comprehensive range of professional services, including Human Resources Consulting, Payroll Management, Administrative Support, Executive Search, Corporate and Personal Development Training, and HR Compliance Audits.
Renowned for its innovation, passion, and unmatched professionalism, Exquisite Solution has built a strong reputation in the industry. The organization fosters a dynamic and inclusive work culture, offering employees opportunities for growth and development in various professional fields. Regularly, Exquisite Solution announces job openings across multiple departments, providing flexible work arrangements to accommodate diverse professional needs.
Since its inception, the company has evolved by integrating cutting-edge technology and client-centric approaches into its business model, ensuring tailored and effective solutions for clients. Operating with a dedicated team of over 1,000 employees, Exquisite Solution has expanded its reach to serve clients both locally and internationally. The company's core values include innovation, integrity, and excellence. Through its corporate social responsibility initiatives, Exquisite Solution actively contributes to community development and social welfare programs. For more information, visit their official website at https://exquisitesolution.com
Kampala, Uganda
Full Time
Job Title
Call Center Advisor job at Exquisite Solution
Exquisite Solution
Job Description
Job Title: Call Center Advisor (No Experience Jobs)
Organisation: Exquisite Solution
Job Location: Kampala, Uganda
Job Summary:
Exquisite Solution Limited, a leading HR recruitment and management company is seeking enthusiastic and customer-focused Call Center Advisor to join our dynamic team at a leading telecom company. The ideal candidate will serve as the first point of contact for customers, delivering prompt and effective support across a variety of telecom products and services.
Duties, Roles and Responsibilities
Handle incoming customer calls professionally, efficiently, and courteously.
Provide accurate information on company products, services, promotions, and technical troubleshooting.
Resolve customer complaints and escalate complex issues to the appropriate departments.
Log all customer interactions in the CRM system accurately and thoroughly.
Maintain high levels of customer satisfaction through excellent delivery service.
Meet individual and team performance targets, including call quality, resolution time, and customer satisfaction scores.
Qualifications, Education and Competencies
Bachelor’s degree in any Field from a recognized university is required.
Fluency in at least one of the following language combinations:
Luo, Swahili, and Luganda
Ateso, Swahili, and Luganda
Runyakole, Rutooro, and Luganda
Strong verbal and written communication skills.
Demonstrated active listening abilities and a genuine passion for helping others.
Proven ability to multitask, set priorities, and manage time efficiently.
Computer literacy; experience with CRM systems is an added advantage.
How to Apply
All candidates should apply online at the APPLY Button below.
Deadline: 17th October 2025