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Business Systems Operations Administrator job at KCB Bank Uganda Ltd | Apply Now
Kampala, Uganda
Full Time
Are you looking for IT jobs in Uganda 2025 today? then you might be interested in Business Systems Operations Administrator job at KCB Bank Uganda Ltd
About the Organisation
KCB Bank Uganda is a leading financial institution dedicated to providing innovative banking solutions that empower individuals, businesses, and communities to achieve their financial goals. Known for its strong reputation and a legacy of excellence in customer service, KCB Bank Uganda is recognized for its commitment to driving economic growth and financial inclusion across Uganda.
The bank fosters a collaborative and dynamic work culture that encourages employee development, inclusivity, and professional growth, offering competitive benefits and opportunities to work in various roles, from banking operations to digital innovation. With a strong presence in Uganda since 1997, the bank has evolved into a key player in the Ugandan banking sector, constantly adapting to meet the needs of an increasingly digital economy.
KCB Bank Uganda’s business model focuses on providing accessible and personalized financial services, from retail banking to corporate solutions, while leveraging technology to enhance service delivery and customer experience. The bank operates across a wide network of branches and digital platforms, ensuring easy access to banking services for both urban and rural customers.
Guided by core values of integrity, customer-centricity, teamwork, and excellence, KCB Bank Uganda is dedicated to corporate social responsibility, supporting various initiatives focused on education, health, financial literacy, and community empowerment. For more information, visit their official website at www.kcbgroup.com.
Job Title
Business Systems Operations Administrator job at KCB Bank Uganda Ltd
KCB Bank Uganda Ltd
Job Description
Job Title: Business Systems Operations Administrator (Fresher Jobs)
Organisation: KCB Bank Uganda Limited
Duty Station: Kampala, Uganda
Duties, Roles and Responsibilities
This is a critical role that is required to;
Perform Close of Business (COB) processes in a timely manner daily to guarantee integrity of the Business Reports.
Ensure uptime of Core Banking and web servers for availability 24 x 7 x 356 and timely resolution and documentation of faults in the Core Banking environment.
Ensure smooth transmission of transaction files through file transfer tools to various destinations.
Manage all service calls assigned in the IT service management system to carry out problem investigation and analysis, follow-up with the respective teams/users and update the status with issue resolution and follow-up for closure.
Perform analysis and resolution of Core Banking related issues which have been escalated from bank support team/ users during operations and maintain proper documentation/logs for resolution provided. Core Banking issue logging, documentation, and reporting. Document all Customization-Modifications done to the Core Banking system for continuity.
Monitor the Core Banking (system performance on I/O waits, system and database locks) usage and system speeds.
Support other teams like the Core Banking Development and Quality assurance teams on operational requests
Qualifications, Education and Competencies
Two (2) years
Minimum Academic Qualification Required
Bachelor’s Degree in IT, Computer Science or related field
Possessional certifications like Linux & ITIL are an Added Advantage
T24 programming knowledge is an added advantage
How to Apply
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal at the APPLY Button Below and submit your application with a detailed CV.
Deadline: 7th May 2025
Note: Qualified candidates with disability are encouraged to apply. Only short-listed candidates will be contacted.