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About the Organisation
KCB Bank Uganda Limited which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks.
Business Systems Operations Administrator job at KCB Bank Uganda | Apply Now
Kampala, Uganda
KCB Bank Uganda is a leading financial institution dedicated to providing innovative banking solutions that empower individuals, businesses, and communities to achieve their financial goals. Known for its strong reputation and a legacy of excellence in customer service, KCB Bank Uganda is recognized for its commitment to driving economic growth and financial inclusion across Uganda.
The bank fosters a collaborative and dynamic work culture that encourages employee development, inclusivity, and professional growth, offering competitive benefits and opportunities to work in various roles, from banking operations to digital innovation. With a strong presence in Uganda since 1997, the bank has evolved into a key player in the Ugandan banking sector, constantly adapting to meet the needs of an increasingly digital economy.
KCB Bank Uganda’s business model focuses on providing accessible and personalized financial services, from retail banking to corporate solutions, while leveraging technology to enhance service delivery and customer experience. The bank operates across a wide network of branches and digital platforms, ensuring easy access to banking services for both urban and rural customers.
Guided by core values of integrity, customer-centricity, teamwork, and excellence, KCB Bank Uganda is dedicated to corporate social responsibility, supporting various initiatives focused on education, health, financial literacy, and community empowerment. For more information, visit their official website at www.kcbgroup.com.
Are you looking for administrative jobs in Uganda 2024 today? then you might be interested in Business Systems Operations Administrator job at KCB Bank Uganda
Full Time
Deadline:
11 Dec 2024
Job Title
Business Systems Operations Administrator job at KCB Bank Uganda
KCB Bank Uganda
Job Description
Job Title: Business Systems Operations Administrator
Organisation: KCB Bank Uganda Limited
Duty Station: Kampala, Uganda
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All suitably qualified and interested applicants should apply online at the Apply Button below.
Deadline: 11th December 2024
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How to Apply
Responsibilities:
Perform Close of Business (COB) processes in a timely manner daily to guarantee integrity of the Business Reports.
Ensure uptime of Core Banking and web servers for availability 24 x 7 x 356 and timely resolution and documentation of faults in the Core Banking environment.
Ensure smooth transmission of transaction files through file transfer tools to various destinations.
Manage all service calls assigned in the IT service management system to carry out problem investigation and analysis, follow-up with the respective teams/users and update the status with issue resolution and follow-up for closure.
Perform analysis and resolution of Core Banking related issues which have been escalated from bank support team/ users during operations and maintain proper documentation/logs for resolution provided. Core Banking issue logging, documentation, and reporting. Document all Customization-Modifications done to the Core Banking system for continuity.
Monitor the Core Banking (system performance on I/O waits, system and database locks, TOKEN (T24 user licenses) usage and system speeds.
Support other teams like the Core Banking Development and Quality assurance teams on operational requests
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
The applicant should have relevant qualifications
