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Job Summary

Job Title:
Business Support Officer
Employer:
Uganda Registration Services Bureau (URSB)
Location:
Kampala, Uganda
Country:
Uganda
Contract Type:
Full Time
Job Category:
Administrative jobs
Number of Positions:
1
Deadline:
Friday, 6 September 2024

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Business Support Officer job at Uganda Registration Services Bureau (URSB) | Apply now

Kampala, Uganda

The Uganda Registration Services Bureau (URSB) is a government agency dedicated to providing efficient and reliable services in the registration of businesses, intellectual property, and civil status records, with the mission to ensure a transparent and well-managed registry system that promotes national development. URSB is highly regarded for its pivotal role in facilitating business registration and promoting intellectual property rights, contributing to Uganda’s business-friendly environment and legal framework. The organization fosters a professional and inclusive work culture, emphasizing employee development, innovation, and a commitment to customer service, offering opportunities for growth within a supportive environment.

URSB provides a variety of job opportunities, with work arrangements that promote work-life balance, transparency, and fairness. Established in 1998, URSB has grown to become a key player in Uganda's business and legal systems, modernizing its services to enhance accessibility and efficiency through digital platforms. Its business model revolves around providing secure and accessible registration services, employing innovative solutions to streamline processes and improve user experience. Serving businesses, individuals, and institutions across Uganda, URSB has expanded its reach nationwide, ensuring that its services are accessible to both urban and rural populations. Guided by core values of professionalism, integrity, and accountability, URSB is committed to corporate social responsibility initiatives focused on public awareness, legal empowerment, and fostering entrepreneurship. For more information, visit the company’s website at www.ursb.go.ug.

Are you looking for Administrative jobs in Uganda 2024? If yes, you might be interested in Business Support Officer job at Uganda Registration Services Bureau (URSB)

Full Time

Deadline: 

6 Sept 2024

Business Support Officer job at Uganda Registration Services Bureau (URSB)

Uganda Registration Services Bureau (URSB)

Job Description

Provide first-level support to users for IT-related problems, record all incidents and follow them up to resolution.

Applications are managed via the AfriCareers Jobs Portal:

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  4. Go to the "Jobs" tab

  5. Read the detailed job description 

  6. Submit your application via the jobs portal

  7. Track progress under "My Applications" tab

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  • Provide first-level support to users for IT-related problems, record all incidents and follow them up to resolution.

  • Support in management and maintenance of URSB ICT infrastructure including LANs and WANs, Wi-Fi, networks, computers, laptops and other devices across the organization.

  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults.

  • Install and configure computer hardware operating systems and applications.

  • Provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues.

  • Support the roll-out of new applications or systems with the organisation by testing and evaluating new technologies.

  • Train users on new technologies implemented by the organization.Ensure compliance and adherence to ICT policies and procedures.

  • Execute the operational plans for the ICT systems and manage the inventory of all assets.

  • Prepare periodic reports in line with the organization’s reporting guidelines.

  • Any other duties assigned from time to time by the supervisor

Business Support Officer job at Uganda Registration Services Bureau (URSB)

SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

Key Outputs

  • To provide overall IT support to the office by installing, and configuring computer systems, diagnosing hardware and software faults and solving technical and application problems for the users.


Qualification and Experience

  • An Honors degree in Information Technology, Computer Science, Software Engineering, or any other related discipline from a recognized institution.

  • Relevant certifications in business processes, IT systems, and customer support is an added advantage.


Personal Specification

  •  Strong interpersonal and communication skills.

  • Proficiency in computer software applications.

  • Ability to liaise and network with other Government Departments.


APPLICATIONS FOR THIS POSITION MUST BE ONLINE
Click the "Apply Button" Below to submit your Application

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