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Business Process Analyst job at Finance Trust Bank | Apply Now
Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Business Process Analyst job at Finance Trust Bank
About the Organisation
Finance Trust Bank was licensed as a Tier 1 Commercial Bank on 11 November 2013, taking over the financial services business of Uganda Finance Trust Limited (MDI). Today Finance Trust Bank is a fully-fledged commercial bank serving a clientele of over 500,000 depositors and over 37,000 borrowers, through a network of 35 branches countrywide. The bank offers a variety of Products and services including; Savings, Current accounts, Loans, Money transfer services and Bills payments to its target market which comprises of micro, small and medium entrepreneurs, salary earners and youth.
It offers a variety of financial services including savings, loans, and investment products. The bank focuses on empowering women and low-income individuals, promoting financial inclusion, and supporting small and medium-sized enterprises (SMEs). It operates numerous branches nationwide and emphasizes customer-centric service and community development.
Kampala, Uganda
Full Time
Job Title
Business Process Analyst job at Finance Trust Bank
Finance Trust Bank
Job Description
Job Opportunity: Business Process Analyst
Organization: Finance Trust Bank
Location: Head Office, Kampala, Uganda
To support our continued growth, we are seeking a dynamic, self-motivated, and results-driven professional for the role below:
Position Title: Business Process Analyst
Reporting to: Manager – Innovations & Automation
Location: Head Office, Kampala
Role Overview:
The Business Process Analyst plays a key role in the Innovations & Automation team, acting as the link between business needs and technical solutions. The position is responsible for analyzing current business processes, recommending improvements, documenting system requirements, coordinating user acceptance testing, and ensuring smooth deployment and adoption of new software systems.
Duties, Roles and Responsibilities
1. Process Analysis & Improvement
Analyze and evaluate current processes to identify inefficiencies and automation opportunities.
Recommend improvements that align with the Bank’s strategic goals.
Support implementation of process changes with minimal business disruption.
Monitor post-implementation performance and recommend enhancements.
2. Requirements Gathering & Documentation
Work with stakeholders to collect and document software and process requirements.
Prepare detailed specifications, including process maps, use cases, and functional requirements.
Validate requirements with relevant departments including Cybersecurity, Risk, and end-users.
3. User Acceptance Testing (UAT)
Plan and coordinate UAT sessions with relevant stakeholders.
Develop test cases and acceptance criteria in collaboration with users and developers.
Document and track test results, ensuring resolution of identified issues.
4. Solution Documentation
Create and maintain user manuals, technical guides, and process documentation.
Ensure all documentation is clear, up-to-date, and aligned with Bank standards.
Update content following system upgrades or changes.
5. User Training & Support
Design and deliver training for both end-users and IT administrators.
Develop support materials like FAQs and quick-reference guides to aid user adoption.
Provide ongoing user support as needed.
6. Other Duties
Perform additional tasks as assigned by management.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in Business Administration, Marketing, or related field.
Minimum of 2 years’ experience in a customer-facing or process improvement role within a commercial environment.
Strong analytical and problem-solving skills.
Proficiency in Microsoft Office applications.
Familiarity with service management and social media engagement.
Excellent communication, leadership, and organizational skills.
Knowledge of customer service frameworks, complaint management, and account handling.
Remuneration: The position offers an attractive salary and benefits package, commensurate with experience and qualifications.
How to Apply
Interested and qualified candidates should submit their application addressed to:
Head, Human Resource
Finance Trust Bank
TWED PLAZA, Plot 22B,
Lumumba Avenue, Kampala, Uganda
Send your application, CV, and photocopies of academic credentials to: jobs@financetrust.co.ug
The CV should include the names and contact details of three referees, one of whom must be your most recent employer.
Application Deadline: 23rd July 2025
