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About the Organisation
Branch Relationship Officer – Consumer job at Tropical Bank | Apply Now
Kampala, Uganda
Tropical Bank Uganda is a dynamic financial institution committed to delivering inclusive, customer-focused banking solutions that foster economic growth and financial empowerment for individuals, SMEs, and corporate clients across Uganda. Established in 1973 and majority-owned by the Libyan Foreign Bank, the bank has built a strong reputation for reliability, trust, and personalized service, earning recognition for supporting Uganda’s socio-economic development. The bank cultivates a performance-driven, collaborative work culture that values employee growth, innovation, and integrity, offering diverse career opportunities with flexible work arrangements to suit evolving workforce needs. Over the years,
Tropical Bank has evolved from a traditional bank into a modern, tech-savvy financial services provider, integrating digital banking platforms, mobile money, and tailored financial products to serve a broad and expanding customer base. With a steadily growing network of branches across Uganda, the bank maintains a solid footprint in both urban and rural areas. Guided by core values of professionalism, customer centricity, transparency, innovation, and social responsibility, the bank actively participates in CSR initiatives, including financial literacy campaigns, environmental conservation, and community support programs. For more information, visit their website at www.tropicalbank.co.ug.
Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Branch Relationship Officer – Consumer job at Tropical Bank
Full Time
Deadline:
2 Oct 2025
Job Title
Branch Relationship Officer – Consumer job at Tropical Bank
Tropical Bank
Job Description
Job Title: Branch Relationship Officer – Consumer (Fresher Jobs)
Organisation: Tropical Bank
Duty Station: Kampala, Uganda
Job Summary:
Drive the growth of the consumer banking business by recruiting new customers, retaining existing relationships, and continuously reviewing client wallets to optimise the Bank’s revenue through cross-selling appropriate product bundles.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
If you meet the above requirements, please submit your application online by sending a cover letter, a detailed CV, and copies of relevant academic and professional certificates to the following email address: recruitment@trobank.com
Deadline: 2nd October 2025
Note:
Tropical Bank Limited is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, national origin or disability status
Only shortlisted candidates will be contacted.
Applications are managed via the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
Important Note: Employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.
How to Apply
Aggressively recruit new-to-bank consumer customers while retaining and managing existing relationships to support the branch’s growth in balance sheet and profitability.
Scan Local Area Networks to find opportunities for consumer products and opportunities and work with the RM-Schemes to propose MOUs to offer product solutions to local area organisations.
handle the application process for salary loans, including collecting and verifying documents such as proof of income, employment verification, and credit history.
Work with the RM- Schemes recruit and sign MOUs with potential employers following the bank’s limits, policies, and procedures.
Participate in community events and networking activities to increase the bank’s awareness and presence in the community.
Take a consultative approach to understanding clients’ objectives, effectively identify their financial needs, implement appropriate financial solutions, and undertake ongoing reviews and assessments to ensure exceptional customer relationships.
Develop and manage a pipeline of potential consumer customers to avoid end-of-period panics.
Prepare credit applications and participate in the underwriting and branch credit committee approval process.
Ensure that all loans are documented completely and that any documentation or loan policy exceptions are addressed and resolved.
Monitor the Branch Consumer portfolio to ensure that actual performance is consistent with approved limits and loan covenants as informed by the credit approval.
Prepare and present for approval thorough, timely, and accurately analysed credit applications.
Manage the branch’s consumer relationships while effectively communicating with the Branch Manager and Manager Consumer.
Contribute to product development and review of operational processes based on customer feedback to support the Bank in meeting its customers’ needs.
Spot early warning signals, like delayed salary payments, to maintain a high-quality portfolio within the agreed-upon NPL ratio.
Monitor and analyse the performance of client accounts, tracking key metrics such as revenue, deposit, profitability, and client satisfaction.
Identify and develop the bank’s Consumer business relationships, generate new business lines and new customers to achieve defined sales targets
Ensure that all client interactions and transactions comply with regulatory requirements, internal policies, and industry standards.
Cross-sell Bank products to existing and new customers to grow the bank’s wallet share and revenue.
Drive the Bank’s digital agenda among the branch segment clients.
Comply with AML/CFT/CPF policies and procedures, non -compliance of which shall be addressed as per the bank disciplinary processes.
Any other duty as shall be assigned to you from time to time.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
A Bachelor’s degree in finance, Commerce, Business Administration, Economics, Statistics, management, or any relevant field.
Experience
Relevant knowledge of general banking practices and procedures.
Experience in utilising computer technology.
Relevant knowledge of the banking sector in Uganda
Experience in sales and product development
Competencies & Knowledge
Sales Acumen
Ability to demonstrate a positive image and uphold Bank values.
Strong Analytical Skills
Stakeholder and Relationship Management skills
Effective oral and written communication skills.
Effective negotiation and execution skills.
High ethical standards and integrity.
Client-focused and results-oriented mindset.
Ability to work in a fast-paced and dynamic environment.
excellent problem-solving and advisory skills.
Proficiency in English Language and any other local language, preferably Luganda.
Ability to work in a fast-paced and dynamic environment.
excellent problem-solving and advisory skills.
Proficiency in English Language and any other local language preferably Luganda particularly for explanatory purposes to Bank customers who do not understand the English Language.
