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Job Summary

Job Title:
Relationship Manager – Trustee Services
Employer:
KCB Bank Uganda
Location:
Kampala
Country:
Uganda
Contract Type:
Full-time
Job Category:
Bank Jobs
Number of Positions:
1
Deadline:
Friday, 16 January 2026

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KCB Bank Uganda is a leading financial institution dedicated to providing innovative banking solutions that empower individuals, businesses, and communities to achieve their financial goals. Known for its strong reputation and a legacy of excellence in customer service, KCB Bank Uganda is recognized for its commitment to driving economic growth and financial inclusion across Uganda. The bank fosters a collaborative and dynamic work culture that encourages employee development, inclusivity, and professional growth, offering competitive benefits and opportunities to work in various roles, from banking operations to digital innovation. With a strong presence in Uganda since 1997, the bank has evolved into a key player in the Ugandan banking sector, constantly adapting to meet the needs of an increasingly digital economy. KCB Bank Uganda’s business model focuses on providing accessible and personalized financial services, from retail banking to corporate solutions, while leveraging technology to enhance service delivery and customer experience. The bank operates across a wide network of branches and digital platforms, ensuring easy access to banking services for both urban and rural customers. Guided by core values of integrity, customer-centricity, teamwork, and excellence, KCB Bank Uganda is dedicated to corporate social responsibility, supporting various initiatives focused on education, health, financial literacy, and community empowerment.

Full-time

Deadline: 

16 Jan 2026

Relationship Manager – Trustee Services Job at KCB Bank Uganda

KCB Bank Uganda

Job Description

Ensure schemes under management comply with CIS Regulations, URBBA Regulations, regulatory guidelines, practice notes, and KCB policies and procedures.

Ensure all scheme incorporation documents are updated, properly recorded in relevant registers, and stored in safe custody.

Duties, Roles and Responsibilities

  • Serve as the primary, knowledgeable point of contact for new and existing Trustee clients, ensuring high-quality service delivery.
  • Ensure schemes under management comply with CIS Regulations, URBBA Regulations, regulatory guidelines, practice notes, and KCB policies and procedures.
  • Ensure all scheme incorporation documents are updated, properly recorded in relevant registers, and stored in safe custody.
  • Manage billing and collection of Trustee Services fees and maintain the fees register.
  • Oversee client onboarding, conduct annual KYC/AML reviews, and manage service level agreements.
  • Schedule and attend quarterly Board of Trustee meetings and Annual general meetings for schemes and maintain accurate minutes as well as carry out annual evaluation of service providers.
  • Resolve non-compliance matters identified during trustee compliance review meetings.
  • Oversee administration of client accounts, including management of trust assets, distributions, and records.
  • Coordinate the preparation and submission of quarterly returns, annual audited accounts, and the Scheme’s annual general meeting (AGM) requirements.
  • Grow profitability by strengthening existing relationships and identifying new revenue opportunities.
  • Follow up on all reconciliations with all stakeholders.
  • Perform any other duties as may be assigned.

Qualifications, Education and Competencies

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Relationship Manager – Trustee Services Job at KCB Bank Uganda

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