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About the Organisation
I&M Bank is a leading banking and insurance group in Eastern Africa with a presence in Kenya, Mauritius, Rwanda, Tanzania and Uganda. I&M Bank Uganda is a commercial bank headquartered at Kampala Road plot 6/6A with a growing regional presence. The Bank offers a wide range of commercial banking and financial products and services, and prides itself on introducing innovative products and services based on the needs of its customers.
Branch Operations Manager job at I&M Bank Uganda | Apply Now
Kingdom Kampala, Nile Avenue, Kampala, Uganda
I&M Bank (Uganda) Limited, established in 2021 following the acquisition of a 90% stake in Orient Bank Limited, operates as a subsidiary of I&M Group Plc, a prominent East African financial services conglomerate.
The bank's mission is to empower prosperity by delivering innovative financial solutions, guided by core values of trust, integrity, respect, courage, and innovation. With a growing presence in Uganda, I&M Bank offers a comprehensive suite of banking services, including retail, corporate, and SME banking, supported by a robust digital banking platform to enhance customer convenience.
The bank fosters a dynamic work culture that emphasizes employee development and values diversity, offering various job opportunities that align with its commitment to excellence. I&M Bank actively engages in corporate social responsibility initiatives focused on education, health, and environmental sustainability, aiming to make a positive impact on the communities it serves. For more information, visit their official website at www.imbankgroup.com/ug.
Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Branch Operations Manager job at I&M Bank Uganda
Full Time
Deadline:
28 Jun 2025
Job Title
Branch Operations Manager job at I&M Bank Uganda
I&M Bank Uganda
Job Description
Job Title: Branch Operations Manager
Organisation: I&M Bank Uganda
Duty Station: Kingdom Kampala, Kampala, Uganda
Reports to: Branch Manager
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All suitably qualified and interested applicants should apply online at the Apply Button below.
Deadline: 28th June 2025 by 5pm
Note: Only shortlisted candidates will be contacted
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How to Apply
Oversee implementation of risk management policies and procedures by branches.
Conduct regular review of branch operations to ensure that standards are maintained and improved upon.
Identify staff training and liaise with the Human Resource department to incorporate them in its training programme.
Monitor the day to day running of the branch in line with policy.
Responsible for Branch performance reports for Senior reviews
Conduct monthly review of performance levels against approved budgets
Ensure key human capital issues are resolved consistently across the Branch, in line with the guiding principles, policies and practices established by the Bank
Regularly appraise the activities and functions of the Branch and make recommendations for improvements where required to the Department Head
Recommend and participate in the review of the Bank policies and practices impacting the group
Perform other duties as assigned by the Country Head of Operations
Approve account opening, drive dormant reactivations
Carry out the day to day running of the branch activities
Monitor and maintain KYC compliance on all files
Address and resolve customer complaints promptly.
Promote customer service among branch staff and in line with the bank’s service culture through coaching and mentoring, among others.
Manage, motivate, set performance guidelines and standards, career planning and counselling and for the team attend to any other staff issues at the branch.
Assign duties to various team members by giving them specific tasks and ensuring business continuity at the branch, among others.
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COMMERCIAL
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INDUSTRIAL
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RESIDENTIAL
Bachelor’s degree in finance, Business, Accounting, Commerce Statistics, Actuarial Science, Computer Science or Quantitative Economics or its equivalent
Professional Accounting Qualification:
Chartered Institute of Management Accountants Advanced Diploma, Chartered Financial Analyst, Association of Chartered Certified Accountant qualification or Certified Practicing Accountant qualification, Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM), Certified Internal Auditor (CIA) is an added advantage.
Work Experience:
At least 2 years working experience in a commercially oriented organization
Required Competencies (Knowledge, Skills & Abilities):
Leadership and Decision-making skills
Analytical skills and attention to detail
Knowledge of banking operations, policies, and procedures.
In-depth knowledge of the bank’s products and services.
Excellent communication and interpersonal skills for building and maintaining client relationships.
Results-driven attitude with a track record of achieving sales targets.
Analytical Thinking & Problem-solving skills.
Ability to multitask and function effectively under pressure.
Effective communication skills
Reasoning and Analytical Skills
Performance measurement & assessment Skills
