Branch Manager – Central Office job at CIC General Insurance Uganda | Apply Now

Revenue generation and growth in all business lines

• Develop and implement effective strategies and initiatives to generate revenue at the branch.

• To formulate and implement pipelines management systems and ensure their control and periodic reviews

• Increase quotation conversion rates through targeted sales strategies and follow-ups that are tracked weekly

• Ensure 85% renewal retention rate for all business lines by maintaining customer loyalty through service improvements

Onboard new Intermediaries to grow business

• Open up new markets and distribution channels e.g. local check offs for Ordinary Life

• Ensure prudent underwriting and proactive claims oversight to sustain acceptable loss ratios in line with company standards.

• Enhance Product portfolio diversification through cross-selling and upselling

• Raise the company’s profile and enhance its visibility by positioning it strategically within the region for a bigger market share.

• Strategic lobbying and negotiation for tender businesses

• Lead branch-level market intelligence gathering and coordinate competitive quotation inputs to support timely and well-informed underwriting decisions for tenders and non-tender business.

• Support marketers in the presentations and other logistics to deliver business.

Salesforce effectiveness

• Provide leadership and support to the staff, sales and marketing team by driving the implementation of the corporate strategy, through training and motivation to achieve the organizational objectives

• Ensure bi-weekly morning huddles and pipeline management discussions for all producers in the branch

• Ensure product training to Financial advisors, Marketing Executives, BSO, wealth advisors and underwriters

• Inculcate a high performing culture to the branch sales teams through mentoring and guidance

• Performance review and strategy meeting with producers to monitor progress

Business processes

• Consistently monitor and provide market intelligence reports and identify potential for both business acquisition and strategic planning

• Collaborate in product development for customized products to suit particular regional needs

• Prepare regular and periodic reports to management that provide the overall strategic performance of the department-topline and bottom line

• Support the development of branch targets and strategic plans that align with corporate priorities and performance expectations

Planning for the branch budgets

• Conduct market activations and business promotions in liaison with PR team to increase brand visibility

• Efficient management of company resources

Enhance Stakeholders & Intermediary engagements

• Recruit, train and motivate intermediaries for business growth

• Organize and represent the company in all relevant forums e.g. cooperative societies AGMs, leader’s meetings and seminars

• Enhance relationships and engagements with Cooperative entities, Key clients, Agents & Brokers through visitations and communication

• Conduct planned intermediary training sessions and on need basis

• Identify and recommend strategic partnerships

• Review and recommend sponsorships

• Internal processes and customer service

• Make interventions in the branch to maintain the established customer service standards

• Developing and maintaining good working relationships with intermediaries and customers and delivering good customer service by responding swiftly to their queries and concerns.

• To oversee customer service delivery, maintenance and improvement of service standards in order to ensure customer satisfaction and retention.

• Administratively handling all the branch matters by acting as the CEO of the branch

• Assisting the regional manager as and when assigned roles

Policy & Compliance

• Ensure full credit control policy compliance

• Ensuring compliance with set underwriting guidelines and standards

• Ensure compliance with both internal and external regulatory requirements at the branch level e.g. local authority licensing etc.

• Support internal and external audits by providing necessary documentation.

Performance management and staff engagement

• Carry out performance appraisal, coaching and mentoring staff