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Membership Engagement and Network Mobilisation (60%)

• Member relationships and coordination
• Serve as the primary point of contact for all TAA member organisations.
• Implement and continuously strengthen TAA’s membership engagement approach, including onboarding, regular check-ins, and tailored support.
• Build and maintain strong, trust-based relationships with members across geography, organisational size, and capacity.
• Develop and maintain clear member induction and orientation materials, setting out roles, expectations, governance arrangements (where relevant), and opportunities for engagement.
• Maintain an up-to-date member database and contact lists.
• Participation, collaboration, and peer learning
• Coordinate working groups, communities of practice, and task teams, including scheduling, agenda preparation, facilitation support, and follow-up.
• Support thematic and project leads (e.g. Rooted Futures / Toolkit) to contribute effectively without overburdening volunteer members.
• Encourage peer learning, collaboration, and exchange of practice across the Alliance.
• Support inclusive engagement, proactively identifying and addressing barriers to participation.
• Monitoring network cohesion
• Monitor levels of member participation and engagement.
• Track basic engagement metrics (e.g. attendance, responsiveness, working group activity).
• Collect, synthesise, and feed back member priorities, concerns, and suggestions.
• Provide regular internal updates to leadership or steering structures on network health, engagement trends, and emerging needs.
• Recognise and value member contributions through visibility, feedback loops, and informal recognition mechanisms.

External Communications and Visibility (30%)

• Member-led communications
• Coordinate TAA’s external communications, ensuring all messaging reflects member priorities and agreed collective positions.
• Draft and edit accessible communications products, including newsletters, website updates, short briefs, statements, and social media content.
• Maintain a light but consistent communications calendar aligned with Alliance activities and key moments.
• Amplifying member voices
• Identify and package member stories, learning, and expertise into accessible communications.
• Support members to contribute content (quotes, case studies, short insights) in ways that minimise burden and preserve authenticity.
• Support visibility of joint initiatives, learning outputs, and collective work.
• Partner coordination
• Liaise with partner platforms and allied networks (e.g. FAFICA) on communications where relevant, ensuring alignment and avoiding duplication.

Advocacy and Policy Support (10%)

• Light-touch, member-led advocacy coordination
• Track relevant policy, advocacy, and sector developments related to care reform.
• Share concise, accessible policy updates with members, highlighting opportunities for engagement or collective action.
• Support coordination of joint statements, submissions, or advocacy moments, based on member-led priorities and agreed TAA positions.
• Assist with organising advocacy-related calls, consultations, or briefings.
• Ensure advocacy-related communications and activities remain grounded in member consensus.
• Provide background coordination and synthesis support to advocacy leads as required.
• Cross-Cutting Responsibilities
• Virtual Advisory Desk
• Receive, log, and route enquiries to relevant members or advisors.
• Track responses, follow-up, and recurring themes.
• Identify emerging learning needs from Advisory Desk activity.
• Learning and Engagement Events
• Coordinate virtual learning events, peer exchanges, and online discussions.
• Support logistics, invitations, registration, and follow-up.
• Assist with documentation, summaries, and light-touch evaluation.
• Administration and Reporting
• Support virtual meetings (Steering Committee, coordination calls, learning sessions).
• Maintain shared calendars, trackers, and digital filing systems.
• Prepare short monthly updates and contribute to quarterly summaries for internal and donor use.