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Client Onboarding, Service and Maintenance (50%)

• Act as principal point of contact in the Relationship Managers’ absence.
• Leverage on client service interactions to identify and initiate new sales opportunities, enhancing revenue growth through relationship-driven insights.
• Establish feedback loops across clients and internal teams, identify service gaps, and implement proactive strategies to improve client satisfaction and retention.
• Assist in the development and revision of customer relationship plans and monitor execution of the client plans with the Relationship Manager.
• Monitor level of Customer service and satisfaction based on Corporate Banking Service standards.
• Participate in business development presentations where appropriate. Develop and maintain contacts with specialists in other sectors and areas of the Bank and Group.
• Update and maintain proper customer information for efficient customer service.
• Take up end to end relationship role for a few clients through an assigned portfolio that will be determined from time to time.
• Manage and coordinate the KYC process. Create the right relations with MLRO and Compliance to ensure that stumbling blocks are discussed and made commercial.
• Act as the key liaison between Clients, KYC, Product, Compliance, and Legal teams to ensure regulatory-compliant onboarding.

Controls, Governance and Risk Management (45%)

• Keep product knowledge up to date for products from other areas of the bank.
• Conduct full customer due diligence on customers during on boarding and on a regular basis as per the requirements of the business and compliance teams.
• Act as a liaison for risk management information purposes with customers, accountants, solicitors and other relevant people.
• Collate customer produced financial information and co-ordinate input on the relevant credit systems by the corporate credit team.
• Use analysed financial and non-financial information to identify key issues prior to discussion with the Relationship Manager for new and existing business in conjunction with the corporate credit team.
• Assist with creation of Credit Applications and business committee papers.
• Support the review of facility letters and co-ordinate execution of documentation and drawdown of facilities.
• Provide technical input and undertake research for the Relationship Manager in connection with proposed security and liaise to arrange preparation and execution of security documentation.
• Review of refer list and other risk reports.
• Attend joint credit and relationship team meetings and contribute fully including suggestions on ways to improve governance and controls on the portfolio.
• Help to minimise Operational Risk in delivery of Corporate Banking Products and Services by adhering to the procedures and guidelines within Corporate Banking.
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role

Self-Development (5%)

• Identify own strengths and weaknesses in skills and attributes, review self-development plans and ensure training and development are accommodated.
• Being receptive to feedback and constantly striving to develop new skills and knowledge.
• Work to enhance the capacity of the organization by getting the best out of people.