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Full-time
Regional Collections Officer- All Regions (3 Positions) Job at DFCU Bank
DFCU Bank
Job Description
Reporting to the Manager- Collections, Retail, the role holder will be responsible for maintaining, monitoring and collecting the assigned portfolio including management of & reporting on both early & late-stage collections on the Retail Banking loan book to ensure optimal performance of facilities and minimise loss to the Bank hence directly contributing to the Bank’s P&L growth.
Duties, Roles and Responsibilities
- With support of the Line Manager, ensure the pre-delinquency measures are executed on all account due for payment.
- Maintain a quality portfolio by maximising collections in line with Bank’s standards, bank’s agreed strategies, and implementation of best practices as stipulated in policy guidelines so as to minimize the provisions.
- Asses the reasons for delinquency/ default and where the account can be restructures or solutioned commence the action in a timely manner.
- Perform scheduled and event triggered portfolio quality monitoring activities, including site visits on specific loan facilities, review of schemes etc.
- Monitor the performance of the assigned portfolio through calls, periodic performance reviews and work with the other stakeholders (branch staff, Personal bankers, WPB team, Relationship Managers to collect and follow through on key actions aimed at managing delinquency.
- Prepare periodic reports to the line manager and relevant stakeholders, highlighting the portfolio performance against the defined target.
- Handle customer queries/ complaints and obtain sufficient commitment from the customers to follow through with the appropriate strategies and actions.
- Develop repayment schedules and restructures in liaison with the Manager Collections based on customer’s financial situation and advise customers on alternative repayment options.
- Review and propose relevant restructures to ensure that they make business sense and that the appropriate risk reward is achieved, prior to submission for next level processing.
- Attend key recovery meetings / fora’s & give insights/ feedback on the quality of the portfolio and action plans.
- Support and management of the insurance claims and collections on the Mobi loans and Credit card products (Specific officer).
- Any other duty as assigned.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
If you believe you meet the requirements as noted above, please use the link below to apply;
Once there, click on “Career Opportunities” to get started. (We recommend using Google Chrome for the best experience.)
Deadline: Friday 9th January 2026
Only short-listed candidates will be contacted.
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